Computer just up from crash - now when I go to write an email, I have no list to choose from on the pop-up when I click 'TO'.

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Can anyone tell me how to get my contacts into the window that pops up when you click the "TO" button on a new email? Right now mine is completely blank.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

This means the profile is corrupt. If the following fails, make a new profile.

If you have Contacts in the Contacts folder but they are not accessible when you click on the To button, check these settings:

Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book is checked?

If this is grayed out...

Go to Tools | Email Accounts, choose View or change existing directories or address book. Is the Outlook Address Book present? If it isn't listed, add it and close and restart Outlook. If it is listed, then remove it and close then restart Outlook and repeat these steps to add it.
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