Microsoft Outlook 2007 will not display folders

  • Thread starter victhorpe
  • Start date Views 557
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My Microsoft Outlook 2007 will not display folders; on opening I get the following message: "Cannot display the folder. The file C:\Documents and Settings\Administrator\Local Settings\Application Data\Micrsoft\ Outlook\Outlook.pst is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer."
I have restarted several times but no improvement. There is no other program running that could use this file. I have scanned for viruses - nothing.

Can you please advise??
Many Thanks,


Roady [MVP]

When you restart your computer, do you see the outlook.exe process running already?
If not, can you move the file to another location? (move it back directly if you could)

Do you perhaps have fax software, Skype or the Office Communicator installed? These are common applications which also make use of Outlook data and are being started directly upon starting your computer and could cause this issue.


Ezil Vinoth

Step 1: Create new profile for Outlook and check.

Follow the link to create new profile:

Step 2: Configure the email account in Outlook and import the data from the old pst file.

Configure email account:

Import and export data:

Follow the steps only to Import.

Ezil Vinoth S, Microsoft Answers Support Engineer.

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