Trying to start Outlook after installing and removing Office pro 2010

  • Thread starter scooterman
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I get a message that says Cannot open your default e-mail folders. Outlook cannot start because a data file to send and receive mail cannot be found. To add a data file such as a personal folder file, double click the MAIL icon in Windows control panel. When I try to add a folder I get message that says This information service is not installed on your computer. I removed Office 2010 from my computer and reinstalled Office 2007 but still cannot get Outlook to open.


Have you gone into the Mail icon in the Control Panel and removed the profiles and created a new one? Outlook 2010 now stores its data files in the Documents folder which is probably why Outlook 2007 is not seeing them.


Jateen Mahapatra

To create a new profile in Outlook 2007 you may follow the steps given in the link below:

Jateen Kumar Mahapatra, Microsoft Answers Support Engineer.

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