Outlook is over size limit; scanpst.exe doesn't work; can't delete anything.

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was getting overlimit error message. tried to delete a bunch of files, got an error message saying the files were corrupt and to close Outlook and use scanpst.exe. Did that a couple of time, nothing recoverable. Still can't send/receive, delete, make calenar appointments, dismiss reminders, etc.

Ruchi Bisht

Which version of Microsoft Outlook do you use?

Provide the information about the existing PST format using the following steps:

Open Outlook > right-click on the Personal Folders > Properties > Advanced

If the format reads as "Personal Folder File (97 -2002)" try the steps suggested by Brian.

If the issue still persists you may need to configure a new Outlook profile using the steps givenhere to continue using Outlook for sending/receiving emails. Since you are unable to repair the PST, therefore you may try to import it in the new Outlook Profile using the steps givenhere

Ruchi Bisht

Brian Tillman

Senior Member
It won't be necessary to create a new mail profile, only a new PST in the Unicode format, making it the delivery location.
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