Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The

  • Thread starter mcdowg
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mcdowg

Outlook 2007 works fine except I can not open the sent folder. I get the error message " Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The messaging interface has returned an unknown error. If the problem persists, restart Outlook. Outlook cannot open this item. The item may be damaged." I have Trend Micro security on my computer. I have restarted the application but does not help.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The messaging interface has returned an unknown error. If the problem persists, restart Outlook. Outlook cannot open this item. The item may be damag

What type of email account do you have in Outlook?

Does trend scan outgoing email? If so, disable the email scanning in Trend's options.

 
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Surya Prasad Vemulapalli

Re: Cannot display the folder. Microsoft Office Outlook cannot access the specified folder location. The messaging interface has returned an unknown error. If the problem persists, restart Outlook. Outlook cannot open this item. The item may be damag

Method1:

Try the following steps and check if it helps

Try opening outlook in safe mode

Hold the ctrl key and then click on outlook icon

If it works try disabling the Add-Ins

Method2:

Try scanning and repairing the data files in outlook

If it is an exchange server account Scanost.exe and if it is a pop account try Scanpst.exe

Refer: http://office.microsoft.com/en-us/outlook/HA100758311033.aspx

Try creating a new profile in outlook and re-configure the email account

Refer the following article for more information on how to create a new profile in outlook 2007
www.support.microsoft.com/kb/829918
 
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