I have a four-month old HP Pavilion DV6 laptop with 4GB of RAM, running Windows 7 Home Premium. It was initially a wonderfully fast machine, but I have had two serious outbreaks of problems.
In both cases, I first noticed problems in Outlook 2007, which I use to access a hotmail account via the Outlook Connector.
The problems begin with Outlook taking forever to download my email, and sometimes returning a series of blank email messages with no content.
The first time this happened, on advice of Microsoft support, I tried to uninstall and reinstall Office 2007. It uninstalled, but would not reinstall. After hours on the line with tech support, the eventual verdict was that my .NET files had been corrupted. Microsoft and HP technical support both failed to find a solution, other than completely reinstalling Windows 7 and reloading all my programs and data – which I eventually did.
Microsoft technical support suggested that the problem may have been triggered a very large Outlook.pst file, then more than 6GB. So I archived it into several separate files. The working file is now less than 0.6 GB, my two archived files each around 3 - 4 GB.
The problem with Outlook has now returned, intermittently, and the performance of my machine has plummeted to a point at which I am barely able to work. Programs keep hanging in “Not responding” mode, simple Excel spreadsheets or Explorer windows can take 15-20 seconds to load, web browsing has become intermittently glacial, and three times yesterday I had a blue screen failure while working on an Excel spreadsheet.
I have uninstalled recently installed software, switched off services running in the background, cleansed programs from my startup menu, and nothing seems to help.
Does anyone have an answer other than “Buy a Mac”? I simply cannot continue working with a system that needs a complete reinstall of its operating system and data every month or so.