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Exchange 2010 unknown error

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J

JineshPM

#1
I have created a test setup for exchnage 2010 before going for a live server for organisation. The whole setup is running on VMWARE servers, (One AD, Two Exchange server (for testing DAG) and one windows 7 cleint. Everything was working fine.

Now i moved the whole VM setup to another Host (high capacity server) . but the when accessing mails i can login, but can not read any mail or create a mail. I tried to create anotehr user. same issue. This is the error which i copied from OWA

Request

Url: https://10.10.10.20:443/owa/forms/premium/EditMessage.aspx?ae=Item&a=New&t=IPM.Note&cc=MTQuMC42MzkuMjEsZW4tVVMsNDI5NDk2NzI5NSxIVE1MLDAsMA==&pspid=_1236076044217_847204414

User host address: 10.10.10.51

User: jinesh

EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=jinesh

SMTP Address: Jinesh@mydomain.local

OWA version: 14.0.639.21

Mailbox server: MAILSERVER.mydomain.local

Exception

Exception type: Microsoft.Exchange.Data.Storage.RightsManagementPermanentException

Exception message: Rights management operation failed.

Call stack

Microsoft.Exchange.Clients.Owa.Core.UserContext.get_IsIrmEnabled()

Microsoft.Exchange.Clients.Owa.Premium.EditMessage.OnLoad(EventArgs e)

System.Web.UI.Control.LoadRecursive()

System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Inner Exception

Exception type: Microsoft.Exchange.Security.RightsManagement.RightsManagementException

Exception message: BindValidityTimeViolated

Call stack

Microsoft.Exchange.Security.RightsManagement.Errors.ThrowOnErrorCode(Int32 hr, LocalizedString contextMessage)

Microsoft.Exchange.Security.RightsManagement.Errors.ThrowOnErrorCode(Int32 hr)

Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.DrmEnvironment.InitializeEnvironment()

Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.Initialize()

Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.InitializeIfNeeded()

Microsoft.Exchange.Data.Storage.RightsManagement.RmsClientManager.get_IRMConfig()

Microsoft.Exchange.Clients.Owa.Core.UserContext.get_IsIrmEnabled()

Please to help me...i dont want reinstall the setup, just wanna diagonise and rectify this errot
 
E

Elie Bou Issa

#2
Not sure about that but you seem to have some issues with IRM. Do you have IRM enabled for users? If you do, please try to disable it for a user and check if your issues would be solved.Elie B. MCITP: EMEA|EA|SA; MCTS: Microsoft Exchange Server 2010: Configuration; Blog: http://blog.elieb.info
 
S

Sathish Kumar Elango

#3
Hi Jinesh,
Please try the following steps to fix the issue.
Plan:
1. Goto Exchange 2010 Management shell ( Run As Administrator)
2. Execute the following commands. You may find IRM is True.
Get-OWAVirtualDirectory | FL *IRM*
3. We may have to turn it False , by the following command.
Set-OWAVirtualDirectory -IRMEnabled $False
4. Execute the following commands.You may find IRM is True for OWA.
Get-IRMConfiguration | FL *OWA*
5. We may see the We may have to turn it off by the following command.
Set-IRMConfiguration -OWAEnabled $False
6. Execute the following command to Reset the IIS.
IISRESET
7. Try the OWA again.
Ref to:
Understanding Information Rights Management in Outlook Web App
Enable or Disable Information Rights Management on Client Access Servers: Exchange 2013 Help
Enable or Disable Information Rights Management in Outlook Web App
Enable or Disable Information Rights Management on Client Access Servers: Exchange 2013 Help
Set-OwaVirtualDirectory: Exchange 2010 Help
Set-OwaVirtualDirectory
Set-IRMConfiguration: Exchange 2010 Help
Set-IRMConfiguration
 
Last edited by a moderator:

rehan

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
#6
reviving an old post if someone can help.
I have just set up a new exhange 2010 multitenant server with all roles installed. When logging into the outlook web access and trying to create a email i get the error "Rights management operation failed."screenshot showing error with additional details I have tried disabling IRMenabled to false as can be seen in the next screenshot and restarted IIS but still get the error screenshot showingIRMEnabled disabled

I have rebuilt ther exchange server twice but on both occassions got this error any help would be much appreciated.

the screenshots can be seen in the stackoverflow forum i have posted this on
Rights management operation failed


Thanks

Rehan Miah
 
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#7
The instructions above should work...

Open exchange powershell
Log on to the exchange server and open (as Administrator) the Exchange Management Shell (EMS)
Run "Get-OWAVirtualDirectory | FL" and search for IRM; you'll probably see that it's enabled.
Run "Set-OWAVirtualDirectory -IRMEnabled $false" owa (Default Web Site)
Now reset IIS and try OWA again.
 
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