(CRITICAL): BlackBerry Server 5 is not activating new handheld devices, BlackBerry is giving errors for accessing Exchange 2010 Mail Store

  • Thread starter Zahir Hussain Shah
  • Start date Views 727
Z

Zahir Hussain Shah



Dear Folks,
I have been trying to fix my BlackBerry Enterprise Server 5 issue for activating BlackBerry Handheld devices, currently on my blackberry server the previoius activated handheld devices are working, but when I'm going to activate the new HandHeld devices on black Berry Server it gives error that BlackBerry Service Acccount (BESAdmin) can not open the MAPI session / Exchange Mail Store.
YES, i have tried alot to through it to BlackBerry Team, but now since their logs are showing that BESADMIN is not able to create a MAPI session with Exchange so I have to fix it from my side.

Since its very critical, please help me to fix this problem ASAP.
Zahir

Zahir Hussain Shah Infrastructure Practice Consultant " Messaging & Unified Communication Engineer SMTP: zhshah@live.com | HTTP: www.zahirshahblog.com | Voice: 0092-50-8249903 Visit my blog for Exchange, AD & OCS Solutions: http://zahirshahblog.com
 
Z

Zahir Hussain Shah



BB Server Error Logs say:
Below are the some logs output we gathered from our Application Server (BB):
1)
[40441] (06/07 18:51:36.143):{0x97C} Handheld restart requested for abc.user@DOMAIN.COM, reason: 'Mail server connectivity problem'
2)
connect to Exchange via a new session but it can"t due to the MAPI access error (MAPI_E_LOGON_FAILED(80040111)

Zahir Hussain Shah Infrastructure Practice Consultant " Messaging & Unified Communication Engineer SMTP: zhshah@live.com | HTTP: www.zahirshahblog.com | Voice: 0092-50-8249903 Visit my blog for Exchange, AD & OCS Solutions: http://zahirshahblog.com
 
Z

Zahir Hussain Shah

There was a problem with our old BlackBerry Server, we installed a new one, and then migrated all the users from the old one to the new one...
Also we installed the MR 2 on the BlackBerry Server.Zahir Hussain Shah Infrastructure Practice Consultant " Messaging & Unified Communication Engineer SMTP: zhshah@live.com | HTTP: www.zahirshahblog.com | Voice: 0092-50-8249903 Visit my blog for Exchange, AD & OCS Solutions: http://zahirshahblog.com
 

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