Outlook 2003 Sorting Problem

  • Thread starter hauchun23
  • Start date Views 443
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hauchun23

Hi ALL
I have using Outlook 2003 with latest patch and no mail rules enable at outlook.
The emails were sorted to the wrong group when the emails were sort by “From”
I have rebuilt the PST, reinstall outlook, reset message view, but the issue still the same
How can fix this problem?

Many thanks
 
I

ibenna [MVP]



Can you elaborate on what you mean when you say "The emails were sorted to the wrong group when the emails were sort by “From”" please?

 
X

Xiu Zhang



Hi,

 

When we remove outlook from the machine, user data in the following directory is still remaining, So you can try to create a new profile and then test the issue.

 

Also you can try to delete the settings there and then re-install Outlook.

 

C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook

 

Note:  To remove the files manually, locate the files on your hard disk, and then delete the files. By default, the folder that contains the Outlook user data files is hidden. To view these files, follow these steps:



1.



Double-click My Computer.



2.



On the Tools menu, click Folder Options.



3.



Click the View tab.



4.



Click to select the Show hidden files and folders check box.



5.



Click OK.



 

 

Regards,

Xiu

 

 
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