Outlook Cannot Open Search Item

  • Thread starter Justification
  • Start date Views 1,517
J

Justification

After using Search in outlook 2007, the results show up but once an email is selected outlook generates this error " Cannot Display Search Item" . However if the email is found manually without using the search feature, the email can be opened.
 
S

Surya Prasad Vemulapalli

Which type of mail account do you use, exchange, POP3 or IMAP?
Did you install windows search?

1. Open outlook in safe mode, and try to reproduce issue <Start->Run->Outlook /safe>

Notes: It"ll disable most of Add-ins to test if the issue is cause by them

2. Please try to clean up the form cache; we may receive the messages which form has been modified some times

a. &ldquo;Tools&rdquo; menu->&rdquo;Options&rdquo;->&rdquo;Other&rdquo; tab->&rdquo;Advanced Options&rdquo;

b. &ldquo;Custom Forms&rdquo;->Click &ldquo;Manage Forms&rdquo;->&rdquo;Clear Cache&rdquo;

c. Restart Outlook for testing

d. If above steps won"t work, try to rename the form cache file

e. Quit outlook, search &ldquo;frmcache.dat&rdquo; file on the hard drive, and then rename it

f. Start outlook to check issue

Notes: Form cache will be recreated when next time you use a custom form

3. Please try to recreate the mail profile in case the profile corruption may be the cause
Refer How to create a new mail profile in outlook
 
J

Justification

The mail account is an exchange account. I will implement your suggestions and see if they solve the problem.

Thanks.
 

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