K
ktolik_iname.com
We are testing UM in our Exchange 2010 organization. Everything seems to work fine - emails, voicemail etc. However, for some reason, when a user tries to go to Outlook 2010 File menu, then click on " Manage Voice Mail" button on the bottom, it tries to go to https://casexchserver.domain.com/ecp/?p=customize/voicemail.aspx&exsvurl=1 , and then gives error:
Sorry! Access denied
The page may not be available or you might not have permission to open the page. Please contact your administrator for the required credentials. For new credentials to take effect, you have to close this window and log on again.
I found this blog:
http://blogs.technet.com/b/daveh/archive/2010/01/21/sorry-access-denied-error-received-when-accessing-voice-mail-options-in-outlook-2010.aspx
where they mention that user could have lost association with the Default Role Assignment Policy, but it's not the case with us. I checked the user (so far I only tested with my own account), and it shows I have association with the default policy. We didn't create any new ones - just the one that was created by default when we migrated from Exchange 2003 to 2010.
The error on CAS server is as follows:
Source: MSExchange Control Panel
Event ID 4
Request for URL 'https://casserver.domain.com/ecp/default.aspx?p=customize/voicemail.aspx&exsvurl=1' failed with the following error:
System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Exchange.Management.ControlPanel.UrlNotFoundOrNoAccessException: The page may not be available or you might not have permission to open the page. Please contact your administrator for the required credentials. For new credentials to take effect, you have to close this window and log on again.
at Microsoft.Exchange.Management.ControlPanel._Default.CreateNavTree()
at Microsoft.Exchange.Management.ControlPanel._Default.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
--- End of inner exception stack trace -
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP.default_aspx.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Microsoft.Exchange.Management.ControlPanel.UrlNotFoundOrNoAccessException: The page may not be available or you might not have permission to open the page. Please contact your administrator for the required credentials. For new credentials to take effect, you have to close this window and log on again.
at Microsoft.Exchange.Management.ControlPanel._Default.CreateNavTree()
at Microsoft.Exchange.Management.ControlPanel._Default.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Also, we didn't install UM role right away during migration - we added it later when we decided to try the UM features. UM role is installed on the same server as HUB\MBX. We have one CAS server on separate machine.
Any ideas why I get this error? I can open any other ECP options just fine - only the Voicemail one gives me this error.
Sorry! Access denied
The page may not be available or you might not have permission to open the page. Please contact your administrator for the required credentials. For new credentials to take effect, you have to close this window and log on again.
I found this blog:
http://blogs.technet.com/b/daveh/archive/2010/01/21/sorry-access-denied-error-received-when-accessing-voice-mail-options-in-outlook-2010.aspx
where they mention that user could have lost association with the Default Role Assignment Policy, but it's not the case with us. I checked the user (so far I only tested with my own account), and it shows I have association with the default policy. We didn't create any new ones - just the one that was created by default when we migrated from Exchange 2003 to 2010.
The error on CAS server is as follows:
Source: MSExchange Control Panel
Event ID 4
Request for URL 'https://casserver.domain.com/ecp/default.aspx?p=customize/voicemail.aspx&exsvurl=1' failed with the following error:
System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Exchange.Management.ControlPanel.UrlNotFoundOrNoAccessException: The page may not be available or you might not have permission to open the page. Please contact your administrator for the required credentials. For new credentials to take effect, you have to close this window and log on again.
at Microsoft.Exchange.Management.ControlPanel._Default.CreateNavTree()
at Microsoft.Exchange.Management.ControlPanel._Default.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
--- End of inner exception stack trace -
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at ASP.default_aspx.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Microsoft.Exchange.Management.ControlPanel.UrlNotFoundOrNoAccessException: The page may not be available or you might not have permission to open the page. Please contact your administrator for the required credentials. For new credentials to take effect, you have to close this window and log on again.
at Microsoft.Exchange.Management.ControlPanel._Default.CreateNavTree()
at Microsoft.Exchange.Management.ControlPanel._Default.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Also, we didn't install UM role right away during migration - we added it later when we decided to try the UM features. UM role is installed on the same server as HUB\MBX. We have one CAS server on separate machine.
Any ideas why I get this error? I can open any other ECP options just fine - only the Voicemail one gives me this error.