Error 0x80048002 while using Outlook2010 x86 or x64 with Exchange 2003 in cache mode

  • Thread starter Daniel Weith
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Daniel Weith



I am getting error 0x80048002 while using Outlook2010x86 or x64 with Exchange 2003/Server 2003 while the profile is set to use cache mode. I am installing via AD policy install using the recommended MS startup script modified with the correct environment paths. The config.xml file is also modified to match my environment settings as well. My implementation uses an admin msp file with the base desired application install/features state and mail profile setup & PAB permit with no additional user environment settings. I use GPO admin templates for all user settings such as spelling, default message format, OST creation, OST format, AutoArchive, etc…. There are no conflicts or duplications between the msp file at install and the GPO for the users.

The actual install of Office2010 works without a hitch and all other applications Word, Excel & PowerPoint work correctly. However, Outlook is performing quite unexpectedly. Outlook will use the new profile created and download all the contents of the inbox, calendar, etc. but will not send /receive new mail to/from an internal or external address while in cache mode.

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Error from the progress box:

Task 'Exchange - Sending' reported error (0x80048002) : 'This task was cancelled before it was completed.'

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I should also mention I have also tried forcing the OST to both ANSI on and off and the result is the same error message 0x80048002. I have also tried not having the profile configured in the msp but referencing a prn file during the setup and the result is the same. Before trying to send/receive I wait for the entire inbox to sync and create the OST fully.

If I DISABLE cache mode in the new profile created during setup Outlook is able to send/receive without any error. So, on a direct connection with Exchange2003 Outlook2010 works without any problems, all features perform as expected.

Out of curiosity I configured Outlook2010 to use the old Exchange profile from Outlook2003 or Outlook2007 and it works fine while in cache mode and using the old OST file. Some may say to just use the old profile, but I have no desire to install a previous version of office when new computers are deployed or users added.

I have tested on different flavors of OS including Windows XP Pro x86, Windows7 Pro x86/x64, Windows2003 Server Std x86/x64 and even Windows 2008 Server Std x64 as clients for Outlook2010. The results are consistent error 0x80048002 occurs while using cache mode. All OS and Office2010 patches are applied, AD is working correctly no issues with replication, bridge head, DNS or even WINS. I have even tried listing my Exchange server in the clients hosts file to make sure there are no problems with DNS resolution.

Also, a behavior I have notice in Outlook2010 vs. Outlook2003 or Outlook2007 is the display name in profile configure wizard displays the current default SMTP address in 2010. All previous versions display the actual user name. My authentication domain is a .local and the email address is a .com.

Another important detail is my Exchange server is multi-homed, one for the Outlook clients and management connections, and the other is for Internet access. The network for Internet access is a direct NAT off the firewall.


User GPO setting for Office2010, link to User OU, only one computer setting. Group Policy Management body { font-size:68%;font-family:MS Shell Dlg; margin:0px,0px,0px,0px; border: 1px solid #666666; background:#F6F6F6; width:100%; word-break:normal; word-wrap:break-word; } .head { font-weight:bold; font-size:160%; font-family:MS Shell Dlg; width:100%; color:#6587DC; background:#E3EAF9; border:1px solid #5582D2; padding-left:8px; height:24px; } .path { margin-left: 10px; margin-top: 10px; margin-bottom:5px;width:100%; } .info { padding-left:10px;width:100%; } table { font-size:100%; width:100%; border:1px solid #999999; } th { border-bottom:1px solid #999999; text-align:left; padding-left:10px; height:24px; } td { background:#FFFFFF; padding-left:10px; padding-bottom:10px; padding-top:10px; } .btn { width:100%; text-align:right; margin-top:16px; } .hdr { font-weight:bold; border:1px solid #999999; text-align:left; padding-top: 4px; padding-left:10px; height:24px; margin-bottom:-1px; width:100%; } .bdy { width:100%; height:182px; display:block; overflow:scroll; z-index:2; background:#FFFFFF; padding-left:10px; padding-bottom:10px; padding-top:10px; border:1px solid #999999; } button { width:6.9em; height:2.1em; font-size:100%; font-family:MS Shell Dlg; margin-right:15px; } @media print { .bdy { display:block; overflow:visible; } button { display:none; } .head { color:#000000; background:#FFFFFF; border:1px solid #000000; } } Setting Path: Explanation Print Close No explanation is available for this setting. Supported On: Not available User Office 2010 Settings Data collected on: 8/26/2010 4:57:47 PM hide all Generalhide Detailshide Domain york.local Owner YORK\Domain Admins Created 8/12/2010 10:15:06 AM Modified 8/25/2010 2:23:02 PM User Revisions 108 (AD), 108 (sysvol) Computer Revisions 3 (AD), 3 (sysvol) Unique ID {ABFD9429-D507-4A39-ACED-1BB10CEFCA3F} GPO Status Enabled Linkshide Location Enforced Link Status Path Information Technology Office 2010 No Enabled york.local/Users and Groups/Information Technology Office 2010 This list only includes links in the domain of the GPO. Security Filteringhide The settings in this GPO can only apply to the following groups, users, and computers:Name NT AUTHORITY\Authenticated Users Delegationhide These groups and users have the specified permission for this GPOName Allowed Permissions Inherited NT AUTHORITY\Authenticated Users Read (from Security Filtering) No NT AUTHORITY\ENTERPRISE DOMAIN CONTROLLERS Read No NT AUTHORITY\SYSTEM Edit settings, delete, modify security No YORK\Domain Admins Edit settings, delete, modify security No YORK\Enterprise Admins Edit settings, delete, modify security No Computer Configuration (Enabled)hide Policieshide Administrative Templateshide Policy definitions (ADMX files) retrieved from the local machine.Microsoft Office 2010 (Machine)/Miscellaneoushide Policy Setting Comment Open Directly in Office Client Application Enabled User Configuration (Enabled)hide Policieshide Administrative Templateshide Policy definitions (ADMX files) retrieved from the local machine.Microsoft Excel 2010/Excel Options/Generalhide Policy Setting Comment Show all windows in the Taskbar Enabled Microsoft Excel 2010/Excel Options/Savehide Policy Setting Comment AutoRecover time Enabled Save AutoRecover info every (minutes): 10 Policy Setting Comment Default file format Enabled Save Excel files as Excel 97-2003 Workbook (*.xls) Microsoft InfoPath 2010/InfoPath Options/Spelling & Grammarhide Policy Setting Comment Hide spelling errors Disabled Microsoft Office 2010/Language settings/Display Languagehide Policy Setting Comment Display help in Enabled Display help in (same as menus and dialog boxes) Policy Setting Comment Display menus and dialog boxes in Enabled Display menus and dialog boxes in (same as the system) Microsoft Office 2010/Language settings/Editing Languageshide Policy Setting Comment Primary Editing Language Enabled Primary Editing Language English (U.S.) Microsoft Office 2010/Microsoft Office Picture Managerhide Policy Setting Comment Disable File Types association dialog box on first launch Disabled Microsoft Office 2010/Miscellaneoushide Policy Setting Comment Do not validate printers before using them Disabled Show Paste Options button when content is pasted Enabled Show Screen Tips Enabled Show feature descriptions Policy Setting Comment Suppress recommended settings dialog Enabled Microsoft Office 2010/Office 2010 Convertershide Policy Setting Comment Block opening of pre-release versions of file formats new to Excel 2010 through the Compatibility Pack for Office 2010 and Excel 2010 Converter Enabled Microsoft Office 2010/Privacy/Trust Centerhide Policy Setting Comment Automatically receive small updates to improve reliability Enabled Disable Opt-in Wizard on first run Enabled Enable Customer Experience Improvement Program Enabled Microsoft Office 2010/Tools | AutoCorrect Options... (Excel, PowerPoint and Access)hide Policy Setting Comment Capitalize first letter of sentence Enabled Capitalize names of days Enabled Correct accidental use of cAPS LOCK key Enabled Correct TWo INitial CApitals Enabled Replace text as you type Enabled Show AutoCorrect Options buttons Enabled Microsoft Office 2010/Tools | AutoCorrect Options... (Excel, PowerPoint and Access)/Additional Actionshide Policy Setting Comment Enable additional actions in Excel Enabled Microsoft Office 2010/Tools | Options | General | Service Options.../Online Contenthide Policy Setting Comment Online content options Enabled Online content options Search online content whenever available Microsoft Office 2010/Tools | Options | General | Web Options...hide Policy Setting Comment Prevents users from uploading document templates to the Office.com Community. Enabled Microsoft Office 2010/Tools | Options | General | Web Options.../Fileshide Policy Setting Comment Open Office document directly in Office application Enabled Open Office documents as read/write while browsing Disabled Microsoft Office 2010/Tools | Options | Spellinghide Policy Setting Comment Flag Repeated Words Enabled Ignore Internet and file addresses Enabled Ignore words in UPPERCASE Enabled Ignore words with numbers Enabled Microsoft Office 2010/Tools | Options | Spelling/Proofing Data Collectionhide Policy Setting Comment Improve Proofing Tools Enabled Microsoft OneNote 2010/OneNote Options/Editinghide Policy Setting Comment Show Paste Options buttons Enabled Microsoft OneNote 2010/OneNote Options/E-mailhide Policy Setting Comment Allow OneNote e-mail attachments Enabled Attach embedded files to the email message as separate files Enabled Microsoft OneNote 2010/OneNote Options/Otherhide Policy Setting Comment Default unit of measurement used in OneNote Enabled Specify default unit of measurement: Inch Microsoft OneNote 2010/OneNote Options/Spellinghide Policy Setting Comment OneNote Spelling Options Enabled check spelling as you type Microsoft Outlook 2010/Account Settings/Exchangehide Policy Setting Comment Do not allow an OST file to be created Disabled Do not display Folder Size button on folder properties dialog box Disabled Exchange Unicode Mode - Turn off ANSI mode Enabled Microsoft Outlook 2010/Miscellaneoushide Policy Setting Comment Automatically show the Outlook Attachment pane when adding attachment Enabled PAB Migration Enabled Microsoft Outlook 2010/Miscellaneous/PST Settingshide Policy Setting Comment Preferred PST Mode (Unicode/ANSI) Enabled Choose a default format for new PSTs Prefer Unicode PST Microsoft Outlook 2010/Outlook Options/Delegateshide Policy Setting Comment Store deleted items in owner's mailbox instead of delegate's mailbox Enabled Microsoft Outlook 2010/Outlook Options/Mail Formathide Policy Setting Comment Do not allow signatures for e-mail messages Disabled Microsoft Outlook 2010/Outlook Options/Mail Format/Internet Formattinghide Policy Setting Comment Plain text options Enabled Automatically wrap text at <x> characters. 76 Encode attachments in UUENCODE format Disabled Microsoft Outlook 2010/Outlook Options/Mail Format/Internet Formatting/Message Formathide Policy Setting Comment Set message format Enabled Use the following format for e-mail messages: Plain Text Microsoft Outlook 2010/Outlook Options/Mail Setuphide Policy Setting Comment Mail account options Enabled Microsoft Outlook 2010/Outlook Options/Otherhide Policy Setting Comment Empty the Deleted Items folder when Outlook closes Enabled Make Outlook the default program for E-mail, Contacts, and Calendar Enabled Microsoft Outlook 2010/Outlook Options/Other/Advancedhide Policy Setting Comment Do not allow Outlook object model scripts to run for public folders Enabled Do not allow Outlook object model scripts to run for shared folders Enabled Enable mail logging (troubleshooting) Disabled Warn before permanently deleting items Enabled Microsoft Outlook 2010/Outlook Options/Other/AutoArchivehide Policy Setting Comment AutoArchive Settings Enabled Turn on AutoArchive Disabled Run AutoArchive every <x> days 14 Prompt before AutoArchive runs Enabled During AutoArchive: Delete expired items (e-mail folders only) Disabled Archive or delete old items Disabled Show archive folder in folder list Enabled Clean out items older than 12 Months Permanently delete old items Disabled Policy Setting Comment Disable File|Archive Enabled Microsoft Outlook 2010/Outlook Options/Preferences/Calendar Optionshide Policy Setting Comment Work week Enabled Length of work week: Monday to Friday Microsoft Outlook 2010/Outlook Options/Preferences/Calendar Options/OFfice.com Sharing Servicehide Policy Setting Comment Restrict level of calendar details users can publish Enabled All options are available Microsoft Outlook 2010/Outlook Options/Preferences/Contact Optionshide Policy Setting Comment Show Contacts linking controls on all Forms Enabled Microsoft Outlook 2010/Outlook Options/Preferences/E-mail Optionshide Policy Setting Comment Message handling Enabled After moving or deleting an open item: Return to the Inbox Close original message when reply or forward Enabled Save copies of messages in Sent Items folder Enabled Autosave unsent every xx minutes (0=No AutoSave): 3 Automatically clean up plain text messages Enabled Microsoft Outlook 2010/Outlook Options/Preferences/E-mail Options/Advanced E-mail Optionshide Policy Setting Comment Save Messages Enabled Save unsent items in this folder: Drafts Policy Setting Comment When new items arrive Enabled Play a sound Disabled Briefly change the mouse cursor Disabled Show an envelope icon in the system tray Enabled Microsoft Outlook 2010/Outlook Options/Preferences/E-mail Options/Advanced E-mail Options/Desktop Alerthide Policy Setting Comment Do not display New Mail alert for users Enabled Microsoft Outlook 2010/Outlook Options/Preferences/Junk E-mailhide Policy Setting Comment Add e-mail recipients to users' Safe Senders Lists Enabled Hide Junk Mail UI Disabled Hide warnings about suspicious domain names in e-mail addresses Disabled Junk E-mail protection level Enabled Select level: Low (Default) Policy Setting Comment Permanently delete Junk E-mail Disabled Trust e-mail from contacts Enabled Microsoft Outlook 2010/Outlook Options/Preferences/Search Optionshide Policy Setting Comment Prevent installation prompts when Windows Desktop Search component is not present Enabled Microsoft Outlook 2010/Outlook Options/Preferences/Task Optionshide Policy Setting Comment Do not display Quick Contacts in the To-Do Bar Disabled Microsoft Outlook 2010/Outlook Options/Spellinghide Policy Setting Comment General Enabled Always check spelling before sending Enabled Ignore original message text in reply or forward Enabled Microsoft Outlook 2010/Security/Automatic Picture Download Settingshide Policy Setting Comment Automatically download content for e-mail from people in Safe Senders and Safe Recipients Lists Enabled Microsoft Outlook 2010/Security/Trust Centerhide Policy Setting Comment Allow hyperlinks in suspected phishing e-mail messages Disabled Turn off Data Execution Prevention Disabled Microsoft PowerPoint 2010/PowerPoint Options/Proofinghide Policy Setting Comment Check spelling as you type Enabled Microsoft PowerPoint 2010/PowerPoint Options/Savehide Policy Setting Comment Default file format Enabled Save PowerPoint files as PowerPoint 97-2003 Presentation (*.ppt) Microsoft PowerPoint 2010/PowerPoint Options/Security/Trust Center/File Block Settingshide Policy Setting Comment PowerPoint beta converters Enabled File block setting: Save blocked Microsoft Project 2010/Project Options/Savehide Policy Setting Comment Save Microsoft Project files as Enabled Save Microsoft Project files as Project 2000-2003 (*.mpp) Microsoft Project 2010/Project Options/Save/Auto Save Optionshide Policy Setting Comment Auto Save every Enabled Save Interval Enabled Save Interval 10 Microsoft Publisher 2010/Publisher Options/L_Proofinghide Policy Setting Comment Check spelling as you type Enabled Check spelling as you type Microsoft Publisher 2010/Publisher Options/Savehide Policy Setting Comment Save AutoRecover info every (minutes) Enabled Minutes (range 1-120): 10 Microsoft Visio 2010/Visio Options/Save/Save Documentshide Policy Setting Comment Save Visio files as Enabled Save Visio files as Visio Document Microsoft Word 2010/Word Options/Advanced/Web Options.../Fileshide Policy Setting Comment Check if Word is the default editor for all other Web pages Disabled Microsoft Word 2010/Word Options/Generalhide Policy Setting Comment Open e-mail attachments in Full Screen Reading view Disabled Microsoft Word 2010/Word Options/Proofinghide Policy Setting Comment Check grammar with spelling Enabled Delay before starting background spelling checker Enabled Milliseconds (e.g. 5000 milliseconds = 5 seconds) 5000 Policy Setting Comment Delay before starting other proofing tools Enabled Milliseconds (e.g. 5000 milliseconds = 5 seconds) 5000 Policy Setting Comment Do not enable additional actions in the right-click menu Disabled Mark grammar errors as you type Enabled Check to enforce setting on; uncheck to enforce setting off Disabled Color for marking grammatical errors Green Policy Setting Comment Show readability statistics Enabled Writing style Enabled Writing style Grammar & Style Microsoft Word 2010/Word Options/Proofing/AutoCorrecthide Policy Setting Comment Capitalize first letter of sentence Enabled Capitalize names of days Enabled Correct accidental usage of cAPS LOCK key Enabled Correct TWo INitial CApitals Enabled Replace text as you type Enabled Microsoft Word 2010/Word Options/Savehide Policy Setting Comment Default file format Enabled Save Word files as Word 97 - 2003 Document (*.doc) Policy Setting Comment Keep the last AutoSaved versions of files for the next session Enabled Save AutoRecover info Enabled Save AutoRecover info every (minutes) 10 Policy Setting Comment Set default compatibility mode on file creation Enabled Word 2003 Microsoft Word 2010/Word Options/Security/Trust Center/File Block Settingshide Policy Setting Comment Word beta converters Enabled File block setting: Save blocked Policy Setting Comment Word beta files Enabled File block setting: Block
#File setup.xml is not modified #Top of x64 computer policy startup script: #File Name: Office2010x64StartupScript.bat (nested in the GPO, replace x64 with x86 for that install) setlocal REM ********************************************************************* REM Environment customization begins here. Modify variables below. REM ********************************************************************* REM Get ProductName from the Office product&#39;s core Setup.xml file, and then add "office14." as a prefix. set ProductName=Office14.PROPLUS REM Set DeployServer to a network-accessible location containing the Office source files. set DeployServer=\\york.local\dfs\Applications\Office2010Plus\x64 REM Set ConfigFile to the configuration file to be used for deployment (required) set ConfigFile=\\york.local\dfs\Applications\Office2010Plus\x64\ProPlus.WW\config.xml REM Set LogLocation to a central directory to collect log files. set LogLocation=\\york.local\dfs\Applications\Office2010Plus\x64\Office2010LogFiles REM ********************************************************************* REM Deployment code begins here. Do not modify anything below this line. REM *********************************************************************
#File Name: config.xml (replace x64 with x86 for that config.xml) <Configuration Product="ProPlus"> <!-- <Display Level="full" CompletionNotice="yes" SuppressModal="no" AcceptEula="no" /> -->Display Level="None" AcceptEula="Yes" / <!-- <Logging Type="standard" Path="%temp%" Template="Microsoft Office Professional Plus Setup(*).txt" /> -->Logging Type="standard" Path="%temp%" Template="Microsoft Office Professional Plus Setup(*).txt" / <!-- <USERNAME Value="Customer" /> -->USERNAME Valeue="OMITTED" / <!-- <COMPANYNAME Value="MyCompany" /> -->COMPANYNAME Value="OMITTED" / <!-- <INSTALLLOCATION Value="%programfiles%\Microsoft Office" /> -->INSTALLLOCATION Value="%programfiles%\Microsoft Office" / <!-- <LIS CACHEACTION="CacheOnly" /> -->CACHEACTION="CacheOnly" / <!-- <LIS SOURCELIST="\\server1\share\Office;\\server2\share\Office" /> -->SOURECLIST Value="\\\york.local\dfs\Applications\Office2010Plus\x64" / <!-- <DistributionPoint Location="\\server\share\Office" /> -->DistributionPoint Location="\\\york.local\dfs\Applications\Office2010Plus\x64" / <!-- <OptionState Id="OptionID" State="absent" Children="force" /> --> <!-- <Setting Id="SETUP_REBOOT" Value="IfNeeded" /> -->SETUP_REBOOT" Value="IfNeeded" / <!-- <Command Path="%windir%\system32\msiexec.exe" Args="/i \\server\share\my.msi" QuietArg="/q" ChainPosition="after" Execute="install" /> --> </Configuration>
I am out of ideas...
 
N

Novak Wu



Hi,

Based on my research, I found that you have created another thread in Outlook forum. As this issue is more Outlook related and we have our Outlook Support Professionals who are specialized in Outlook issues. In order to help you resolve the issue more efficiently, it"s highly recommended to involve Outlook Phone support for further assistance. Thank you for your understanding.

Regards.

Novak Wu
 
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