Cannot load or delete saved .msg files; Outlook locks up, can only delete file with Linux

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Robert Wyatt

I use Outlook to send the same message to several persons who are competitors. Hence, I write and save a message, then double-click to load into Outlook, enter an mail address, send; reload, enter another address, etc. No more than five or six times, so automating seems to make no sense. At some point, particularly if I exit Outlook and try to load the file again, Outlook hangs. Repeated restarts or reboots will not allow me to load the file. And I cannot delete or rename the file. Unlocker won't work. The only way to get rid of the file is to boot to Ubuntu and delete from Linux.

This is very frustrating and has happened repeatedly. Help.
 
N

Niyamath Khan

You may provide detailed information for the error related to Outlook using the Event Viewer. For information on how to use the Event Viewer for viewing application error logs, clickhere.
 
R

Robert Wyatt

Here is the Event Viewer info on a hang I just replicated a few minutes ago. I simply opened Outlook, then tried to load a file that I had saved.

Log Name: Application

Source: Application Hang

Date: 9/16/2010 3:52:02 PM

Event ID: 1002

Task Category: (101)

Level: Error

Keywords: Classic

User: N/A

Computer: LouieLackey

Description:

The program OUTLOOK.EXE version 14.0.4760.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 10f8
Start Time: 01cb55e089fc4455
Termination Time: 14
Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 2cab96a2-c1d4-11df-b3dd-00269e523683

Event Xml:

<Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event" >
<System>
<Provider Name=" Application Hang" />
<EventID Qualifiers=" 0" >1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=" 2010-09-16T20:52:02.000000000Z" />
<EventRecordID>46198</EventRecordID>
<Channel>Application</Channel>
<Computer>LouieLackey</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.4760.1000</Data>
<Data>10f8</Data>
<Data>01cb55e089fc4455</Data>
<Data>14</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>
<Data>2cab96a2-c1d4-11df-b3dd-00269e523683</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>

</Event>
 
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