Problems dragging and dropping email messages to the desktop

[Version1Point4]

Hi.

I have someone who is having problems dragging & dropping email messages from Outlook 2010 to his desktop. (He has a similar setup as I: Windows 7 64-bit w/ Outlook 2010 Pro. Mine works fine, BTW) For instance, he can drag a message from the Inbox or Sent Items folder to the desktop. However, double-clicking opens the message but the body of the message only displays one or two characters of the entire message!

Has anyone seen this?

 

[Ruchi Bisht]

Is the issue specific to a particular email / sender or all emails?

Open the email from Desktop, right click on it and select View Source. Verify if the entire email content is available in the source.

Ruchi Bisht

 

[Version1Point4]

No. It's happening to ALL emails.

I tried follwing your instructions, but when I right click on a message, I don't get View Source as an option. I get the usual suspects: Open, Open With, Cut, Copy, Rename, Send To... etc.

Again, my computer works fine.