Outlook 2010 Shutting Down When Trying to Import Contacts to Business Contact Manager

  • Thread starter IdahoSwagMan
  • Start date Views 1,551
I

IdahoSwagMan

#1
I recently upgrade to Office 2010 Professional and I downloaded Business Contact Manager yesterday. I am trying to import my Outlook contacts to BCM following the Microsoft import wizard solution but when I try doing this, Outlook shuts down and then restarts by itself.

In Outlook I am following these steps:

Go to File Tab>>Select Business Contact Manager>> Click Import and Export>> Click on Import Outlook Contacts>>(Contacts Folder is selected by default)>> Click Import

It makes an attempt to import and then it just shuts down and restarts.

Does anyone have a six sugguestion?
 
S

Sachin Shetty

#2
Try to drag and drop the contacts to the target folder and verify the status.

You may create a new Outlookprofile to check if it allows performing Import/Export.

Note: ensure to configure the BCM database and reconnect the old PST in the new profile.

If the issue continues, provide detailed error repot using theEvent Viewer.

 
I

IdahoSwagMan

#3
thank you for the reply.

The drag and drop works fine.

I am not thrilled with creating a new profile as I don't know what the reprocussions are of doing this.

I followed the steps for the Event View and it brought back the information below. I hope I am not posting something I shouldn't!

Log Name: Application

Source: Windows Error Reporting

Date: 10/3/2010 1:32:21 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: xxxxxx

Description:

Fault bucket 1146297928, type 5

Event Name: CLR20r3

Response: Not available

Cab Id: 0

Problem signature:

P1: outlook.exe

P2: 14.0.4760.1000

P3: 4ba8fefd

P4: Microsoft.Iris.ImportExport

P5: 4.0.0.0

P6: 4bab827c

P7: 1c

P8: 43

P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX

P10:

Attached files:

C:\Users\Ben\AppData\Local\Temp\CVR312D.tmp.cvr

C:\Users\Ben\AppData\Local\Temp\WER5ADC.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\Ben\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_outlook.exe_bbfee7c9c6e6e46757e1f082edd89b9d9482ef9_0fd18e98

Analysis symbol:

Rechecking for solution: 0

Report Id: e8c2f2ff-cf24-11df-9da4-001f3ad3e9d6

Report Status: 0

Event Xml:

<Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event" >
<System>
<Provider Name=" Windows Error Reporting" />
<EventID Qualifiers=" 0" >1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=" 2010-10-03T19:32:21.000000000Z" />
<EventRecordID>6501</EventRecordID>
<Channel>Application</Channel>
<Computer>Ben-PC</Computer>
<Security />
</System>
<EventData>
<Data>1146297928</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>outlook.exe</Data>
<Data>14.0.4760.1000</Data>
<Data>4ba8fefd</Data>
<Data>Microsoft.Iris.ImportExport</Data>
<Data>4.0.0.0</Data>
<Data>4bab827c</Data>
<Data>1c</Data>
<Data>43</Data>
<Data>PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX</Data>
<Data>
</Data>
<Data>

C:\Users\Ben\AppData\Local\Temp\CVR312D.tmp.cvr

C:\Users\Ben\AppData\Local\Temp\WER5ADC.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\Ben\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_outlook.exe_bbfee7c9c6e6e46757e1f082edd89b9d9482ef9_0fd18e98</Data>
<Data>
</Data>
<Data>0</Data>
<Data>e8c2f2ff-cf24-11df-9da4-001f3ad3e9d6</Data>
<Data>0</Data>
</EventData>

</Event>
 
N

Natasha Dsouza

#4
Disconnect the database and then reconnect and check if the same issue occurs.

Check if MS SQL server is running in the services window:

1) Click Start > All Programs > Accessories > Run

2) Copy and paste the content below and press Enter:
Services.msc
 

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