Outlook will not connect to hotmail

  • Thread starter jennyfolding
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jennyfolding

Using Windows Vista. Before a connector update, outlook would connect to hot mail fine. Now after the update, server status continuously says 'connecting' but never does. HELP.
 

Brian Tillman

Senior Member
Try using the Mail applet in Control Panel to remove the account and add it back in again.
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J

jennyfolding



Sorry, Brian. Tried it and it didn't work. It still won't connect to the server.

Jenny
 
G

Gabriel Bratton



Jenny, One issue mentioned in the FAQ is worth checking, http://support.microsoft.com/kb/2199992. A reason you might not be able to connect is if your Hotmail account is not yet upgraded to Windows Live Hotmail (item #4 in the list). This might be a long shot but at least a known cause. When I log into Hotmail it has a Windows Live in the top left navigation. I assume it would be there after the upgrade.

If you can log into Hotmail from the web but just not through Outlook, please consider opening a support incident with Microsoft to investigate this further,http://support.microsoft.com/ph/14864#tab0. Click the link under Get Help Now.
 
J

jennyfolding

All is upgraded to the live version. And the link you provided requires me to pay a fee for 'online immediate help'. HELP!
 
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