preview pane telephone Envelope icon duplicate email

  • Thread starter kenmc777
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kenmc777

I am using MS Office 2007 (Windows XP). This is a new PC and no other versions of Office have been installed. I was using 2003 on my last PC. I get two email headings in my preview pane for almost every email I receive. One has the regular envelope icon the other has a smaller envelope and telephone icon. When I attempt to open the one with the phone, the reading pane says: This item cannot be displaye in the reading pane. The item has not been received from server. These can't be deleted immediatley like regular ones. How can I stop getting these duplicate, useless things?
 
K

kenmc777

It's hard to believe that only two of us have encountered this problem?
 
K

kenmc777



I fixed the problem - for now at least it seems to be fixed.

My send and receive settings was set to not download messages

with attachments over a certain size.
Ctrl+Alt+S to open the send and receive dialog, Edit, to check folder options
 
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