MSOffice 2007 Outlook functions normal, but crashes on specific email's when a reading pane is open.

  • Thread starter LWI Dinesh Singh
  • Start date Views 1,965
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LWI Dinesh Singh

MSOffice 2007 Outlook functions normal, but crashes on specific email's when a reading pane is open.

Outlook restarts without reading pane but few e-mails force Outlook to crash with message-

" Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience"

" Please tell Microsoft about this problem."

Double click on the e-mail & it refuses to open with the same above problem

but if i click right click on e-mail & press 'reply' or 'Forward" it send the e-mail reply

we get more than 300 e-mails daily & at leat every day around 10 different e-mail address have same problem.

Its really painful..
 
F

Francine Otterson

This can be caused by multiple issue. I would first verify your office is running all of the lastest updates. If your virus scanner intergrates with Outlook disable that functions to see if that resolves the issue. Still an issue, if you have add-ins installed I would disabled one at a time to see if that resolves the issues. The pst (folder structure) itself may be an issue so if none of the above work then next would be to run check/repair on the pst. scanpst.exe

Exit Outlook if it is running. Double-click Scanpst.exe, located at drive:\Program Files\Microsoft Office\OFFICE12.

Kind Regards
 
N

Niyamath Khan

You may provide detailed information for the error related to Outlook crash using the Event Viewer. For information on how to use the Event Viewer for viewing application error logs, click here.
 
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LWI Dinesh Singh

Tried every thing bou no help!

I have created a saperate folder to store those e-mails that crashed Outlook 2007 & after trying above all solutions when i click on those e-mails to open = same result - Outlook crash!
 
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LWI Dinesh Singh

Faulting application outlook.exe, version 12.0.6539.5000, stamp 4c12486d, faulting module wwlib.dll, version 12.0.6545.5000, stamp 4c653fe2, debug? 0, fault address 0x00e96e6a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 
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LWI Dinesh Singh

Faulting application outlook.exe, version 12.0.6539.5000, stamp 4c12486d, faulting module wwlib.dll, version 12.0.6545.5000, stamp 4c653fe2, debug? 0, fault address 0x00e96e6a.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

0000: 41 00 70 00 70 00 6c 00 A.p.p.l.

0008: 69 00 63 00 61 00 74 00 i.c.a.t.

0010: 69 00 6f 00 6e 00 20 00 i.o.n. .

0018: 46 00 61 00 69 00 6c 00 F.a.i.l.

0020: 75 00 72 00 65 00 20 00 u.r.e. .

0028: 20 00 6f 00 75 00 74 00 .o.u.t.

0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.

0038: 2e 00 65 00 78 00 65 00 ..e.x.e.

0040: 20 00 31 00 32 00 2e 00 .1.2...

0048: 30 00 2e 00 36 00 35 00 0...6.5.

0050: 33 00 39 00 2e 00 35 00 3.9...5.

0058: 30 00 30 00 30 00 20 00 0.0.0. .

0060: 34 00 63 00 31 00 32 00 4.c.1.2.

0068: 34 00 38 00 36 00 64 00 4.8.6.d.

0070: 20 00 69 00 6e 00 20 00 .i.n. .

0078: 77 00 77 00 6c 00 69 00 w.w.l.i.

0080: 62 00 2e 00 64 00 6c 00 b...d.l.

0088: 6c 00 20 00 31 00 32 00 l. .1.2.

0090: 2e 00 30 00 2e 00 36 00 ..0...6.

0098: 35 00 34 00 35 00 2e 00 5.4.5...

00a0: 35 00 30 00 30 00 30 00 5.0.0.0.

00a8: 20 00 34 00 63 00 36 00 .4.c.6.

00b0: 35 00 33 00 66 00 65 00 5.3.f.e.

00b8: 32 00 20 00 66 00 44 00 2. .f.D.

00c0: 65 00 62 00 75 00 67 00 e.b.u.g.

00c8: 20 00 30 00 20 00 61 00 .0. .a.

00d0: 74 00 20 00 6f 00 66 00 t. .o.f.

00d8: 66 00 73 00 65 00 74 00 f.s.e.t.

00e0: 20 00 30 00 30 00 65 00 .0.0.e.

00e8: 39 00 36 00 65 00 36 00 9.6.e.6.

00f0: 61 00 0d 00 0a 00 a.....
 
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LWI Dinesh Singh

Tried everything but no help!

I have created a separate folder to store those e-mails that crashed Outlook 2007 & after trying above all solutions when i click on those e-mails to open = same result - Outlook crash!
 
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