Reply message doesn't display sender's part, only displays your own message

  • Thread starter KaNamUng
  • Start date Views 1,093
Status
Not open for further replies.
K

KaNamUng

Seems only recently this problem occured. You send or reply to mr. X. Mr. X replies with a message. Your mailbox will have this message from Mr. X, but it looks like your own sent message as it starts with " Hi Mr X, blabla"

You can only see the real message by pressing Other Actions > View in Browser

This is mainly because their email contains this:

<META content=" MSHTML 6.00.2800.1601" name=GENERATOR><!--[if !mso]><STYL!

e></HEAD>

<BODY lang=NL vLink=purple link=blue>

<DIV dir=ltr align=left><SPAN class=666121614-12112010><FONT face=Arial

color=#0000ff size=2>Hello X,</FONT></SPAN></DIV>

Seems the span class is not defined and hence won't display. Shouldn't Outlook be more rigorous in displaying unknown content instead of just ignoring it ?

Anyone with a better, non user-interactive solution (every user in this office has to do this, I'd like one setting that requires no more action on the user's side) ?
 
R

Roady [MVP]

Version of Outlook?

Type of mail account?

Issues like these are usually caused by a virus scanner corrupting the message at either the sender's or receiver's side. Uninstall/Disable this integration and try again. See;http://www.msoutlook.info/question/20

Robert Sparnaaij

 
K

KaNamUng

Using Outlook 2007 on Exchange 2003 (all patches applied). Antivirus not a problem, using TrendMicro Officescan 8.0 which does NOT have Outlook intergration.

Now situation has escalated.

Outlook now shows messages like this:

_____________________________________

Dear xxx.

Well noted with many thanks for your reminder,we will inform A/C ASAP.

but we still have two questions to ask for you.

Thanks and best regards

_____________________________________

Using the previous workaround (View in Browser), will display the same !!!!

However, one more workaround (in browser, select Style > No Style), will reveal 2 more lines after the " ...ask for you." and " Thanks and.."

Clearly a display engine problem, not antivirus ! Why isn't there a default setting or button to display incoming messages ignoring all SPAN, DIV and CLASS markup ? Maybe a custom VBscript add-on ? Anyone ?
 
Status
Not open for further replies.
Top