Outlook 2010 links embedded in received emails are blocked

Status
Not open for further replies.
T

tv_in_nj



When I click a link embedded in a received email, the following window appears: "This operation has been canceled due to restrictions on this computer. Please contact your system administrator."

My account is the administrator. I can find no rules to prevent opening links on "Manage Rules and Alerts", nor in Options, Advanced.

I can't open or advance to any embedded links.
 
S

Sally Tang



Hi,

This issue can occur as the following registry key is either missing or corrupted:

HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command

Try Fix it in this KB article or manually fix the problem by the steps there:

You receive an error message when you click a hyperlink in Outlook

http://support.microsoft.com/kb/310049

Best Regards,

Sally Tang
 
T

tv_in_nj



Sally

Thanks for the suggestion...I used the "fix it" button, but it didn't solve my problem!

I haven't had the time/patience to attempt a manual fix.

Is there a quick way to determine if the registry key is missing?

Thanks, Terry
 
Status
Not open for further replies.
Top