Trouble installing office because of outlook and BCM?

  • Thread starter Brooks9
  • Start date Views 1,561
Status
Not open for further replies.
B

Brooks9

I just reformatted my computer doing a reinstall of Vista and then Windows 7 for students upgrade. I go to a big college and our bookstore sells versions of Microsoft Office Professional Plus 2010 as their main one, so I bought that a few months ago. I didn't have any problems installing it then, everything was fine. However, just now after my reformat when I put in the CD which reads exactly : " Microsoft Office Professional Plus 2010 (Microsoft Business Contact Manager 2010)" it keeps telling me that " microsoft outlook 2010 must be installed before you can install business contact manager for microsoft outlook 2010. install outlook from CD 1, and then start this installation again." I tried finding some other answers online but they all say to insert CD1 and then CD2. However, I only have 1 CD so I'm not sure how to do this. Any help or ideas would be greatly appreciated. I already checked to make sure no other versions were installed and none are there.
 
S

Sally Tang

Hi,

If you have Office 2010 Professional Plus, you should have two DVDs. For details, you can refer to this article:

http://office.microsoft.com/en-us/outlook-help/install-business-contact-manager-for-outlook-2010-HA010262563.aspx

If you are unable to find the other DVD and you bought it from Microsoft, you can contact Microsoft Customer Service, and they should help you get another DVD.

To contact Microsoft Customer Service and Support, telephone (800) MICROSOFT (642-7676).

In Canada, call (877)568-2495.

Microsoft Customer Service hours of operation:

Monday through Friday, 5:00 AM - 9:00 PM Pacific Time

Saturday and Sunday, 6:00 AM – 3:00 PM Pacific Time
How and when to contact Microsoft Customer Service and Support

http://support.microsoft.com/kb/295539

Sally Tang
 
Status
Not open for further replies.
Top