Blank Email in Reading Pane for Custom Form

#1
I have developed and published a Custom message type Outlook Form, there is

no issue with the form data retention, but when the Outlook form is sent and

reaches the inbox of the recipient, in the Reading Pane (Preview) of Outlook,

the form elements are not visible (i.e. looks blank) and when double clicked

the form and its data appears in a new window.

Is there a parameter setting that I am missing here to make the form and

data elements visible in the Reading Pane (Preview) area of Outlook.
 
K

Ken Slovak - [MVP - Outlook]

#2
Are you sending the form definition with the item? That would one-off the

item and because it's a custom form item prevent it from being displayed in

the preview pane.

"NV" <NV> wrote in message

news:B9CD5C73-B029-48E4-8CC8-80CA3C63D0C7@microsoft.com...
> I have developed and published a Custom message type Outlook Form, there is
> no issue with the form data retention, but when the Outlook form is sent
> and
> reaches the inbox of the recipient, in the Reading Pane (Preview) of
> Outlook,
> the form elements are not visible (i.e. looks blank) and when double
> clicked
> the form and its data appears in a new window.

> Is there a parameter setting that I am missing here to make the form and
> data elements visible in the Reading Pane (Preview) area of Outlook.
>
 
S

Sue Mosher [MVP]

#3
That's completely normal. Creating a custom form doesn't affect the look of

the reading pane. Modifying the reading pane is done in Outlook 2007 with a

form region, which is a completely different form technology implemented

with an add-in, not a published form.

Sue Mosher

"NV" <NV> wrote in message

news:B9CD5C73-B029-48E4-8CC8-80CA3C63D0C7@microsoft.com...
> I have developed and published a Custom message type Outlook Form, there is
> no issue with the form data retention, but when the Outlook form is sent
> and
> reaches the inbox of the recipient, in the Reading Pane (Preview) of
> Outlook,
> the form elements are not visible (i.e. looks blank) and when double
> clicked
> the form and its data appears in a new window.

> Is there a parameter setting that I am missing here to make the form and
> data elements visible in the Reading Pane (Preview) area of Outlook.
 
#4
The Send Form Definition option has not been checked. The issue is that the

form and its contents are not displayed in the readint pane (preview) of the

recipient.

They are only visible if the recipient double clicks on the email and opens

it in a separate window.
wrote:


> Are you sending the form definition with the item? That would one-off the
> item and because it's a custom form item prevent it from being displayed in
> the preview pane.

> >

>

> "NV" <NV> wrote in message
> news:B9CD5C73-B029-48E4-8CC8-80CA3C63D0C7@microsoft.com...
> >I have developed and published a Custom message type Outlook Form, there is
> > no issue with the form data retention, but when the Outlook form is sent
> > and
> > reaches the inbox of the recipient, in the Reading Pane (Preview) of
> > Outlook,
> > the form elements are not visible (i.e. looks blank) and when double
> > clicked
> > the form and its data appears in a new window.
> > Is there a parameter setting that I am missing here to make the form and
> > data elements visible in the Reading Pane (Preview) area of Outlook.
> >


>
 
#5
The form has been developed on MS Outlook 2003

"Sue Mosher [MVP]" wrote:


> That's completely normal. Creating a custom form doesn't affect the look of
> the reading pane. Modifying the reading pane is done in Outlook 2007 with a
> form region, which is a completely different form technology implemented
> with an add-in, not a published form.

> > Sue Mosher
> > >

> "NV" <NV> wrote in message
> news:B9CD5C73-B029-48E4-8CC8-80CA3C63D0C7@microsoft.com...
> >I have developed and published a Custom message type Outlook Form, there is
> > no issue with the form data retention, but when the Outlook form is sent
> > and
> > reaches the inbox of the recipient, in the Reading Pane (Preview) of
> > Outlook,
> > the form elements are not visible (i.e. looks blank) and when double
> > clicked
> > the form and its data appears in a new window.
> > Is there a parameter setting that I am missing here to make the form and
> > data elements visible in the Reading Pane (Preview) area of Outlook.


>
 
S

Sue Mosher [MVP]

#6
It's still completely normal behavior. Outlook 2003 has no means for

displaying custom form content in the reading pane. Outlook 2007 is the

first version with the form region feature.

Sue Mosher

"NV" <NV> wrote in message

news:C8E5BB39-7423-4EA3-9B18-086CD1F79231@microsoft.com...
> The form has been developed on MS Outlook 2003

> "Sue Mosher [MVP]" wrote:
>
> > That's completely normal. Creating a custom form doesn't affect the look
> > of
> > the reading pane. Modifying the reading pane is done in Outlook 2007 with
> > a
> > form region, which is a completely different form technology implemented
> > with an add-in, not a published form.
>

>> "NV" <NV> wrote in message
> > news:B9CD5C73-B029-48E4-8CC8-80CA3C63D0C7@microsoft.com...
> > >I have developed and published a Custom message type Outlook Form, there
> > >is
> > > no issue with the form data retention, but when the Outlook form is
> > > sent
> > > and
> > > reaches the inbox of the recipient, in the Reading Pane (Preview) of
> > > Outlook,
> > > the form elements are not visible (i.e. looks blank) and when double
> > > clicked
> > > the form and its data appears in a new window.
> >> > Is there a parameter setting that I am missing here to make the form
> > > and
> > > data elements visible in the Reading Pane (Preview) area of Outlook.

>

>
>>
 
K

Ken Slovak - [MVP - Outlook]

#7
If this is a custom form that's normal and expected behavior. No custom form

can display in the preview pane, although Outlook 2007 can display form

regions in the preview.

"NV" <NV> wrote in message

news:7A82C1AF-583B-4C45-BC58-A66EAAB2534D@microsoft.com...
> The Send Form Definition option has not been checked. The issue is that
> the
> form and its contents are not displayed in the readint pane (preview) of
> the
> recipient.

> They are only visible if the recipient double clicks on the email and
> opens
> it in a separate window.
 
#8
One more question...

The functionality about the reading pane is OK, but when a recipient hits

Reply or Reply All, the form and its data is again not visible, but is when

the recipient hits Forward...

Is it a similar functionality / limitation as to how attachments work in

Reply / Reply All as compared to Forward.

"NV" wrote:


> I have developed and published a Custom message type Outlook Form, there is
> no issue with the form data retention, but when the Outlook form is sent and
> reaches the inbox of the recipient, in the Reading Pane (Preview) of Outlook,
> the form elements are not visible (i.e. looks blank) and when double clicked
> the form and its data appears in a new window.

> Is there a parameter setting that I am missing here to make the form and
> data elements visible in the Reading Pane (Preview) area of Outlook.
 
#9
Thanks Ken
wrote:


> If this is a custom form that's normal and expected behavior. No custom form
> can display in the preview pane, although Outlook 2007 can display form
> regions in the preview.

> >

>

> "NV" <NV> wrote in message
> news:7A82C1AF-583B-4C45-BC58-A66EAAB2534D@microsoft.com...
> > The Send Form Definition option has not been checked. The issue is that
> > the
> > form and its contents are not displayed in the readint pane (preview) of
> > the
> > recipient.
> > They are only visible if the recipient double clicks on the email and
> > opens
> > it in a separate window.


>
 
#10
Thanks Sue

"Sue Mosher [MVP]" wrote:


> It's still completely normal behavior. Outlook 2003 has no means for
> displaying custom form content in the reading pane. Outlook 2007 is the
> first version with the form region feature.

> > Sue Mosher
> > >

> "NV" <NV> wrote in message
> news:C8E5BB39-7423-4EA3-9B18-086CD1F79231@microsoft.com...
> > The form has been developed on MS Outlook 2003
> > "Sue Mosher [MVP]" wrote:
> >
> >> That's completely normal. Creating a custom form doesn't affect the look
> >> of
> >> the reading pane. Modifying the reading pane is done in Outlook 2007 with
> >> a
> >> form region, which is a completely different form technology implemented
> >> with an add-in, not a published form.
> >
> >> "NV" <NV> wrote in message
> >> news:B9CD5C73-B029-48E4-8CC8-80CA3C63D0C7@microsoft.com...
> >> >I have developed and published a Custom message type Outlook Form, there
> >> >is
> >> > no issue with the form data retention, but when the Outlook form is
> >> > sent
> >> > and
> >> > reaches the inbox of the recipient, in the Reading Pane (Preview) of
> >> > Outlook,
> >> > the form elements are not visible (i.e. looks blank) and when double
> >> > clicked
> >> > the form and its data appears in a new window.
> >> >> > Is there a parameter setting that I am missing here to make the form
> >> > and
> >> > data elements visible in the Reading Pane (Preview) area of Outlook.
> >
> >
> >>


>
 
K

Ken Slovak - [MVP - Outlook]

#11
In the Actions tab of the form when in design mode is the forward action set

to use the custom form, and are the other actions set to use standard forms?

"NV" <NV> wrote in message

news:DD464C64-AAE5-4FD1-9281-0280FEFC3FEF@microsoft.com...
> One more question...
> The functionality about the reading pane is OK, but when a recipient hits
> Reply or Reply All, the form and its data is again not visible, but is
> when
> the recipient hits Forward...
> Is it a similar functionality / limitation as to how attachments work in
> Reply / Reply All as compared to Forward.
 
#12
Under the Actions tab...

The Enabled = YES

Action Names = Reply, Reply To All, Forward, Reply to Folder

Creates form of type = Message, Message, Message, Post

Address form like = Reply, Reply to All, Forward, Reply to Folder

When responding = Respect user's default

Prefix = RE, RE, FW

Is there any setting that needs to change.... i am thinking...

Address form like.... should be Forward for Reply, Reply to All and Forward
wrote:


> In the Actions tab of the form when in design mode is the forward action set
> to use the custom form, and are the other actions set to use standard forms?

> >

>

> "NV" <NV> wrote in message
> news:DD464C64-AAE5-4FD1-9281-0280FEFC3FEF@microsoft.com...
> > One more question...
> > The functionality about the reading pane is OK, but when a recipient hits
> > Reply or Reply All, the form and its data is again not visible, but is
> > when
> > the recipient hits Forward...
> > Is it a similar functionality / limitation as to how attachments work in
> > Reply / Reply All as compared to Forward.


>
 
S

Sue Mosher [MVP]

#13
The Forward action must be set to use the published custom form unless you

want to risk getting one-offs whose data can't be read.

The Reply* actions can also be set to use the published form, but you may

also need to add code to the Reply and ReplyAll actions to copy data between

the custom fields on the original item and the reply.

Sue Mosher

"NV" <NV> wrote in message

news:7801D20E-1A51-4FE4-B9A4-6F9E8E98955A@microsoft.com...
> Under the Actions tab...
> The Enabled = YES
> Action Names = Reply, Reply To All, Forward, Reply to Folder
> Creates form of type = Message, Message, Message, Post
> Address form like = Reply, Reply to All, Forward, Reply to Folder
> When responding = Respect user's default
> Prefix = RE, RE, FW
> Is there any setting that needs to change.... i am thinking...
> Address form like.... should be Forward for Reply, Reply to All and
> Forward

> " - " wrote:
>
> > In the Actions tab of the form when in design mode is the forward action
> > set
> > to use the custom form, and are the other actions set to use standard
> > forms?
>

>> "NV" <NV> wrote in message
> > news:DD464C64-AAE5-4FD1-9281-0280FEFC3FEF@microsoft.com...
> > > One more question...
> > > The functionality about the reading pane is OK, but when a recipient
> > > hits
> > > Reply or Reply All, the form and its data is again not visible, but is
> > > when
> > > the recipient hits Forward...
> > > Is it a similar functionality / limitation as to how attachments work
> > > in
> > > Reply / Reply All as compared to Forward.

>

>>
 
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