Dear Team:
If some of you could help me figure out what is going on here + help me resolveit, I would be very grateful.
I have a personal e-mail account that I use with Outlook 2010. I use a pop3 server to receive my e-mail. My ISP is TimeWarner Cable in Southern California.
As of a week ago, a large number of PDF attachments that I receive in my Outlook 2010 Inbox are corrupted. The error I get with Acrobat Professional and Reader is: "There was an error opening this document. The file is damaged and could not be repaired."
If first tried to reinstall Acrobat Professional and Reader thinking that the issue was with them. Not so.
I have set up my pop3 account to automatically forward all messages to my Yahoo account as well. When I check the same messages via my Yahoo account and download the PDF attachments, they are not corrupted. They are also not corrupted when I log into my e-mail account directly (which is managed by IPower) on the IPower servers before they are downloaded via pop3 into my Outlook 2010 Inbox. Over there, the PDFs are fine too.
Something is happening between my pop3 server and the time I cilck on the attachment in Outlook 2010 that is corrupting the documents.
Could it be my ISP TimeWarner? But here is the issue, when I forward messages from my Yahoo account to my Outlook account, I am able to open those messages just fine. I'm also able to upload PDF documents as attachments via my Yahoo account and send them to myself and when downloaded via Outlook 2010, those attachments are fine too.
So what is going on and why is it that a large number of my PDFs are suddently getting corrupted? Should I reinstall Outlook 2010?
Thanks,
AD
If some of you could help me figure out what is going on here + help me resolveit, I would be very grateful.
I have a personal e-mail account that I use with Outlook 2010. I use a pop3 server to receive my e-mail. My ISP is TimeWarner Cable in Southern California.
As of a week ago, a large number of PDF attachments that I receive in my Outlook 2010 Inbox are corrupted. The error I get with Acrobat Professional and Reader is: "There was an error opening this document. The file is damaged and could not be repaired."
If first tried to reinstall Acrobat Professional and Reader thinking that the issue was with them. Not so.
I have set up my pop3 account to automatically forward all messages to my Yahoo account as well. When I check the same messages via my Yahoo account and download the PDF attachments, they are not corrupted. They are also not corrupted when I log into my e-mail account directly (which is managed by IPower) on the IPower servers before they are downloaded via pop3 into my Outlook 2010 Inbox. Over there, the PDFs are fine too.
Something is happening between my pop3 server and the time I cilck on the attachment in Outlook 2010 that is corrupting the documents.
Could it be my ISP TimeWarner? But here is the issue, when I forward messages from my Yahoo account to my Outlook account, I am able to open those messages just fine. I'm also able to upload PDF documents as attachments via my Yahoo account and send them to myself and when downloaded via Outlook 2010, those attachments are fine too.
So what is going on and why is it that a large number of my PDFs are suddently getting corrupted? Should I reinstall Outlook 2010?
Thanks,
AD