Error: 0X8004010F - Microsoft Exchange offline address book

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JackPollack

Senior Member
Outlook version
Email Account
Exchange Server
Diane, Thanks again for your help the other day exporting OL views. I just finished exporting/importing about 100 views. If you remember from my other post, I am on a hosted Exchange server that crashed. The hosting company had to rebuild from the ground up so I am in the process of trying to get my new profile to look and work like the old profile.

With my new profile (and I cant be sure that the new hosted server is setup exactly as the first) I am logging many errors 0X8004010F - Microsoft Exchange offline address book (this is in OL2003 on WinXP). I did not have any errors before.

All of my connection settings and OL settings are the same as my old setup. I have tired setting HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Cached Mode DownloadOAB=0 but continue to get the error.

The only thing I see that is different in the old setup if I open address book, in the drop down list "Show Names From" I have an entry that says "JP Address list" (it is empty - no names in it). This entry is not present on the new setup. I dont know how is was created originally.

The old setup created several OAB files in the data file directory which are not present now.

The old setup created entries in the registry that are not present is this setup

[HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider]

"MOABU"="XXXXXXXX"

"OAB DNU"="/guid=XXXXXXXXXXX"

"OAB NameU"="\\JP Address List"

"OAB Last Template LocaleU"=hex:XXXXXXXX

"OAB Last Template UI LocaleU"=hex:XXXXXXXXXX

"OAB Sort LocaleU"=hex:XXXXXX

"OAB SeqU"=hex:XXXXXXXXXXX

"OAB Use UTF8"=hex:XXXXXXXXX

Dont know if the above is related. Any ideas how to stop logging this error?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is OAB file naturally. sorry for the typo.
 

JackPollack

Senior Member
Outlook version
Email Account
Exchange Server
I had already done that.

To create my new profile I deleted the old profile and moved all files out of the %localappdata%\Microsoft\outlook folder. The only files in that directory now are outlook.ost and extended.dat which were both created fresh. There are no OAB files being created.
 

JackPollack

Senior Member
Outlook version
Email Account
Exchange Server
Update:

Just noticed in the Windows/Applications event log when closing Outlook:

Event ID 25 Unable to update public free/busy data.

If that helps
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That points to problems with the Ews (exchange web services) configuration - that could account from the OAB errors too. Both use EWS.
 

JackPollack

Senior Member
Outlook version
Email Account
Exchange Server
Thanks for posting back. The Windows event log error appears to be a one time problem. I have opened and closed OL several times since the error yesterday and it has not logged any more errors. I still continue though to get the original error 0X8004010F in the OL sync log many times an hour.

What to try next? or those registry entries that were present in the old config?

Does the lack of OAB files point to anything?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Wasn't the OAB downloaded after you deleted the old files? Have you tried downloading it? There should be a link on the Send and Receive menu.

i'm not convinced the problem is not on the server - but if forcing a download doesn't help, I would export that reg key, delete it then repair the outlook install.
 

JackPollack

Senior Member
Outlook version
Email Account
Exchange Server
Just wanted to give you a quick update.

I asked the hosting company to check several thing on the server related to articles I found searching the ne.

They replied back that they are still tied up helping users recover from the crash, and would look into it after everyone was back online.

I am sure this wont be for a few weeks with the holiday coming up. So I will post back when I hear from them again.

Thanks
 
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