BCM Use with Outlook 2013

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Hi,
I found out that I can not use BCM with Outlook 2013 unless I have installed MS SQL Server 2008. Now, can I use MS SQL Server 2012 with BCM with Outlook 2013, if so can you tell me the exact version to use just so I can use BCM with Outlook 2013? I would appreciate it very much, again. :)

Thank You.

David :cool:
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You need SQL - and if nothing is installed, it will install SQL 2008 (Express). if you have SQL 2012 installed, it should use that version. (I thought it worked with 2005 too.)

But you won't need to do anything- if BCM needs SQL it will install it.
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
You need SQL - and if nothing is installed, it will install SQL 2008 (Express). if you have SQL 2012 installed, it should use that version. (I thought it worked with 2005 too.)

But you won't need to do anything- if BCM needs SQL it will install it.
Thank you, I thought that too, but on M$ site, it was a requested that you have SQL, so I downloaded all of the latest one [32-bit], 2012. I attempted to install it on a friend computer who has almost the same setup as myself, except a slower machine, but when we restarted the computer, and ran Outlook 2013, BCM was no where in site. That's why I asked the question BEFORE I installed it on my computer.

Thank You Again! :)
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
One last question, how would I know if BCM for Outlook 2013 was successfully installed? I think I was reading on line somewhere that I have to have my old BCM 2010 already installed? I just did a clean install of Windows 7 Ultimate SP1, along with MS Office 2013. Should have I installed BCM 2010, then either uninstall BCM 2010, and install BCM 2013? I'm now confused. Can you help me straighten things out? BTW, BCM 2013 did download and install SQL 2008, and not SQL 2012, FYI.

Thank You. :)
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Right, its required, but they will take care of installing it for you, if SQL is not installed.
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
If you get the 350MB BCM file, you will not need to have BCM 2010 previously installed. That file has all the bits you need.

If it was the smaller file that updates BCM for 2013, then it would have told you that expected versions were not installed.

Look on the File tab in Outlook - is BCM listed at the bottom of the menu? If it's active, you'll have a BCM icon in the folder buttons at the bottom the navigation pane.

Full file: http://www.microsoft.com/en-us/download/details.aspx?id=36513
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
If you get the 350MB BCM file, you will not need to have BCM 2010 previously installed. That file has all the bits you need.

If it was the smaller file that updates BCM for 2013, then it would have told you that expected versions were not installed.

Look on the File tab in Outlook - is BCM listed at the bottom of the menu? If it's active, you'll have a BCM icon in the folder buttons at the bottom the navigation pane.

Full file: Download BCM for Microsoft Outlook from Official Microsoft Download Center
Thank you, I doe have and used the 368Mb file. I looked in Outlook 2013 and no trace of BCM. I then went to the Control Panel under Programs, and it doesn't show BCM 2013 or SQL 2008 Express was installed. Do you think I should reinstall BCM 2013, because there is no way I can uninstall it, or can I?

Thank you for your help.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It should be under Business Contact Manager for Microsoft Outlook in Add / Remove programs. SQL would be listed under Microsoft SQL.

If Business Contact Manager is not listed in disabled Addins in Outlook - File, Options, Addins - then yes, reinstall it.
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Hi,
I finally found time to download and install M$ SQL 2012 Server. After I installed it and rebooted, I then installed BCM 2013. Everything seemed to go well, with no errors, etc. Then when I rebooted, and my computer started Windows 7, I received the following errors:

Script: C:\Users\David\AppData\Local\Temp\BcmSetup.en-US\spaunCmd.js

Line: 9

Char: 1

Error: The system cannot find the file specified

Code: 80070002

Source: (null)

Can anyone help me with this error? I'm so close, but seem so far away. Is there a way around this, or a "fix"? I would appreciate any and all assistance concerning this matter.

Thank You. :(

David
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Did that come up before it was completely installed? Since its in the install directory, I'd hope so. :)

Is that file in that folder? Or is it referring to a file listed in the script? (open it in notepad to see what the script does.)
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Did that come up before it was completely installed? Since its in the install directory, I'd hope so. :)

Is that file in that folder? Or is it referring to a file listed in the script? (open it in notepad to see what the script does.)
Okay, this message came up after I finished installing BCM 2013, and after I rebooted, and before my desktop was loaded. So it happened after I installed it and rebooted. Before I posted here, I looked for that script and couldn't find it, because I wanted to know what file was missing. I'm going to attempted to reinstalled BCM 2013 and before I reboot, I'm going to see if I can find that script and/or file. If that doesn't work, any other suggestions to get BCM 2013 installed. I did noticed that after I rebooted, the BCM directory in "Program Files" wasn't there any more, if this helps.

Thank you. :(
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Thank you, I doe have and used the 368Mb file. I looked in Outlook 2013 and no trace of BCM. I then went to the Control Panel under Programs, and it doesn't show BCM 2013 or SQL 2008 Express was installed. Do you think I should reinstall BCM 2013, because there is no way I can uninstall it, or can I?

Thank you for your help.
Okay, I reinstalled BCM 2013 and I received the exact same message. This is the script file:

var SW_SHOWNORMAL = 1;

var shell = new ActiveXObject("WScript.shell");

var cmdline = WScript.Arguments.Item(0);

var i = 0;

for ( i = 1; i < WScript.Arguments.Count(); i = i + 1 )

{
cmdline += " " + WScript.Arguments.Item(i) + " ";

}

shell.run(cmdline, SW_SHOWNORMAL, false /*WaitOnReturn*/ );

Also, the "C:\Program Files\Microsoft Small Business\" folder was never created, I checked before I rebooted. Here is the BCMSetpWinzardtmpC461.log file:

See next e-mail. Unable to paste or upload the file.

I hope I gave enough information to diagnose what is going on, and hopefully how to fix it. If you need any more information, please do not hesitate to request it. I will do my best to supply it. I would appreciate any and all assistance regarding this matter.

Thank You.
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
[5/8/2013 11:59 AM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Business Solutions eCRM\4.0, InstallPath, Bit32)

[5/8/2013 11:59 AM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""

[5/8/2013 11:59 AM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SYSTEM\CurrentControlSet\Services\MSSQL$MSSMLBIZ, DisplayName, Bit32)

[5/8/2013 11:59 AM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""

[5/8/2013 11:59 AM] Boolean ProductIsInstalled(System.String): Product code {41785C66-90F2-40CE-8CB5-1C94BFC97280} not found

[5/8/2013 11:59 AM] Boolean ProductIsInstalled(System.String): Product code {E4B48349-A165-4097-8D78-AC950BD8638E} not found

[5/8/2013 11:59 AM] Boolean ProductIsInstalled(System.String): Product code {050BF7DA-82C4-416A-8294-7AFEB8ED94E1} not found

[5/8/2013 11:59 AM] Boolean ShouldApplicationBeInstalled(): App Microsoft SQL Server 2008 Express (MSSMLBIZ) - bShouldApplicationBeInstalled is True

[5/8/2013 11:59 AM] Boolean ShouldApplicationBeInstalled(): App Microsoft Chart Controls for Microsoft .NET Framework 3.5 - bShouldApplicationBeInstalled is True

[5/8/2013 11:59 AM] Boolean ShouldApplicationBeInstalled(): App Business Contact Manager for Microsoft Outlook - bShouldApplicationBeInstalled is True

[5/8/2013 11:59 AM] Boolean ShouldApplicationBeInstalled(): App Business Contact Manager for Microsoft Outlook English Language Pack - bShouldApplicationBeInstalled is True

[5/8/2013 12:03 PM] Void Install(): Processing application Microsoft SQL Server 2008 Express (MSSMLBIZ); Installed False; UseWizardForUninstall True
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Third e-mail

[5/8/2013 12:03 PM] Boolean ShouldApplicationBeInstalled(): App Microsoft SQL Server 2008 Express (MSSMLBIZ) - bShouldApplicationBeInstalled is True

[5/8/2013 12:03 PM] Void Install(): Calling SQL's PreInstall() hook.

[5/8/2013 12:03 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Microsoft SQL Server\100, VerSpecificRootDir, Bit32)

[5/8/2013 12:03 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns "C:\Program Files\Microsoft SQL Server\100\"

[5/8/2013 12:03 PM] Int32 RunProcess(System.String, System.String): C:\Users\David C. Stevens\AppData\Local\Temp\BcmSetup.en-US\SSE\sqlexpr.exe /q /x:C:\BcmSqlSetup

[5/8/2013 12:14 PM] Int32 RunProcess(System.String, System.String): Returning 0

[5/8/2013 12:14 PM] Int32 RunProcess(System.String, System.String): C:\BcmSqlSetup\setup.exe /q /HIDECONSOLE /ACTION=RunRules /RULES=RebootRequiredCheck

[5/8/2013 12:14 PM] Int32 RunProcess(System.String, System.String): Returning -2067919934

[5/8/2013 12:14 PM] Void Install(): Sql installer says reboot pending.

[5/8/2013 12:14 PM] Boolean AreAllAppsInstalled(): ApplicationName Microsoft SQL Server 2008 Express (MSSMLBIZ) Required: True, Installed: False, InstallSucceeded: False

[5/8/2013 12:14 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application SQL required: True, installed: False, install succeeded: False

[5/8/2013 12:14 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application MSChart required: True, installed: False, install succeeded: False

[5/8/2013 12:14 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application BCM required: False, installed: False, install succeeded: False

[5/8/2013 12:14 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application LangPack required: True, installed: False, install succeeded: False

[5/8/2013 12:14 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): Reboot required. Set RunOnceEx.

[5/8/2013 12:14 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): Failure: Wizard did not install all components.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Which Office suite do you have? I saw something somewhere that BCM will not work with some suites but I took it as Microsoft discouraging people from using it, not that it wouldn't work.

Which windows os do you use?

It looks like its failing on installing SQL 2008 Express:

[5/8/2013 12:14 PM] Boolean AreAllAppsInstalled(): ApplicationName Microsoft SQL Server 2008 Express (MSSMLBIZ) Required: True, Installed: False, InstallSucceeded: False
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Which Office suite do you have? I saw something somewhere that BCM will not work with some suites but I took it as Microsoft discouraging people from using it, not that it wouldn't work.

Which windows os do you use?

It looks like its failing on installing SQL 2008 Express:

[5/8/2013 12:14 PM] Boolean AreAllAppsInstalled(): ApplicationName Microsoft SQL Server 2008 Express (MSSMLBIZ) Required: True, Installed: False, InstallSucceeded: False
Okay, I have MS Office 2013 Professional Plus, I'm running Windows 7 Ultimate SP1 [32-bit]. I just check to see what I have installed, and I do have installed Microsoft SQL Server 2008 R2 Management Objects, Microsoft SQL Server 2008 Server Setup Support Files, AND, the rest is all Microsoft SQL Server 2012.

Now, what I did do was that before BCM began installing, I copied all the files in the %AppData%/Local/Temp/BcmSetup.en-US/ directory to another partition, then I let BCM install. I still have the MSSMLBIZ.msi (1.39 MB 1,464,320 bytes). I'm guessing that it didn't install because the file is still there. I'll attempt to install this MSSMLBIZ.msi (Microsoft Windows Installer) and see what happens. I suspect that it won't install for some unknown, to me at least, reason. Do you want to give me any hints on how to install this MSI file? I googled it and there are allot of options.

Thank You. :)
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
View attachment BCM1.txtView attachment BCM2.txt

Okay, I attempted to install the MSSMLBIZ.msi file and I used the command line arguments :

msiexec.exe /qf MSSMLBIZ.msi /L*vx D:\BCM.txt

and this produced a log file of everything that went on in detail. I had to make it two files because your system doesn't allow for files or 56k. Hopefully, you or anyone else might see something in there that I can't. It didn't install because BCM wasn't installed. The irony is that BCM won't install until MSSMLBIZ.msi is installed and present. I would appreciate any and all help concerning this matter? Maybe install BCM 2010, THEN install BCM 2013? I'm just guessing now.

Thank You.

David
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
One other thing I was thinking - try using run admin on the install file.

The only thing that stands out is this error but it should be a dumb, non-critical error:

Action start 17:56:22: LaunchConditions.

Info 2898.For Tahoma8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.

DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError

Internal Error 2835. ErrorIcon, SetupError

You must run setup.exe in order to install Business Contact Manager for Microsoft Outlook.

MSI (c) (58:F4) [17:56:34:078]: Product: Business Contact Manager for Microsoft Outlook -- You must run setup.exe in order to install Business Contact Manager for Microsoft Outlook.

Action ended 17:56:34: LaunchConditions. Return value 3.

MSI (c) (58:F4) [17:56:34:093]: Doing action: SetupCompleteError

Action 17:56:34: SetupCompleteError.

Action start 17:56:34: SetupCompleteError.

MSI (c) (58:F4) [17:56:34:109]: Note: 1: 2235 2: 3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'SetupCompleteError'

Info 2898.For TahomaBold8 textstyle, the system created a 'Tahoma' font, in 0 character set, of 13 pixels height.

Action 17:56:34: SetupCompleteError. Dialog created

MSI (c) (58:68) [17:56:34:171]: Note: 1: 2731 2: 0

Action ended 17:56:44: SetupCompleteError. Return value 2.

Action ended 17:56:44: INSTALL. Return value 3.

- - - Updated - - -

Actually - maybe it is this:

You must run setup.exe in order to install Business Contact Manager for Microsoft Outlook.
MSI (c) (58:F4) [17:56:34:078]: Product: Business Contact Manager for Microsoft Outlook -- You must run setup.exe in order to install Business Contact Manager for Microsoft Outlook.

I would definitely try using run as admin.
 

vze2mp9g

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
POP3
Okay, thanks for the suggestion about running as Administrator. I tried that, and it didn't work. BCM 2013 installs MS SQL 2008 Server first, as it always does, even if I have it installed along with 2012. When it goes to install BCM, it never creates the C:\Program Files\Microsoft Small Business directory. I keep an eye on the C:\Program Files\ directory when when it's installing.

This time, when I ran BCM as Admin, and when it finished, Windows 7 Ult SP1 [32-bit], brought up a message about BCM might not have installed correctly due to Compatibility problems, and I chose to re-install BCM in Compatible mode, and I rebooted. I received the same message concerning about the script not finding the correct file.

I was unaware that BCM 2013 had any compatibility problems. Any more suggestions? I'm determined to get BCM 2013 installed. Any help, suggestions and/or comments would be appreciated.

Thank You.

David
 
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