Outlook 2013 Doesn't Send email from Web Page Unless Outlook Is Open


Outlook version
Outlook 2013 64 bit
Email Account

I am using Outlook 2013 on a Win 7 PC. My default browser is FireFox 21.0.

If I click an email link on a webpage, e.g. info@thiscompany.com, an Outlook email window opens so that I can compose the email. However, when I click Send, the email window closes, but the email does not get sent unless the Outlook application is open. If Outlook is not open, it will not get sent until I open Outlook. Once I open Outlook, it goes through its Send/Receive operation and sends the email. Obviously, that is not very convenient. Is there a setting that will allow the email to be sent even when the application is not open?


Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is the correct behavior - outlook needs to be running to connect to mail servers. There is no way to change it, short of leaving outlook open all the time. You can minimize it to the tray so it's not on screen (it uses less resources when minimized to tray) - but it will need to be loaded.