Outlook 2010 unable to delete emails from scanner

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Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server

Using Outlook 2010 connected with Exchange 2010. We have a Multi-functional printer that also scans to each individuals mailbox. There are approximately 20 users that connect and use this scanning feature without any problems.

However, there are 2 users that, once they have recieved the email from the scanner (with the attached document), they can not delete the email. They can delete other emails just fine, but not from the scanner.

The only way around this, which I have found, is to move the scanner emails to another folder and from there they can be deleted.

The 2 users do not like this however, so is there a known solution to this problem?

Thank you in advance
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