Keep Unread Messages in same folder

Zoryk

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Hi,

I'm having problems setting up a system in Outlook...

Basically there are several staff members who have a shared inbox. When a query comes in the message is moved to a folder (e.g. Bob, Mark, Sam) so we know who is actioning that request.

What I would like to achieve is that when a message comes in if it is part of thread belonging in someones folder (e.g. Mark) then the message will automatically be moved to that folder, so only new messages appear in the inbox - not responses to messages that have already been moved to other folders.

Is this possible?

Thanks
 

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