Update Outllook 2010 to Outlook 2013 - Incorrect Forms


Outlook version
Outlook 2013 32 bit
Email Account
I recently updated from Office 2010 to Office 2013. I was using BCM2010 and installed BCM2013. However, the only way I can display the correct forms is if Outlook 2010 is installed. Having two versions of Outlook installed creates other problems that are not workable (ie cann't synch my phone contacts). When I open a contact wtihin BCM2013 the default contact form is displayed for Outlook, not the BCM form. I tried uninstalling and reinstalling etc. I would greatly appreciate any advise or help. I checked the REGEDIT but I was not able to see anything that made sense. Plus, I do not go into the registry very often (I probably would not recognize it).

Any suggestions .... I know several people have had this problem. But I have not found fix on the internet.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If you open other things in BCM then go back to contacts, do they use the correct form? I swear i had the wrong contact form in Contact Management then opened some in business contacts and accounts and now i get the correct form.

Or I'm just nuts and blind. :) But I'm 99.9% sure I did not have the Source section at first.