wallisellener
Senior Member
- Outlook version
- Outlook 2013 64 bit
- Email Account
- Exchange Server
Hello
An user is experiencing a really weird BCM behaviour.
This is basically what happens:
- a contact is opened
- on the contact details page the user is trying to select the mobile phone number and instead is getting the FAX or another field
- same reaction when selection Email2 or Email 3 - another field is shown and not Email2 or 3 like desired
- if f.e the user will try to open the mobile phone number field to edit it -> another field will be displayed like assistent phone and editing is not even possible !
We tried switching between production and test database but there was no improvement.
Thus I'm suspecting it's a local problem.
The next step would be to un/reinstall BCM.
Are there any ways to avoid the reinstallation of BCM?
Will reinstalling fix the issue?
Cheers
W
An user is experiencing a really weird BCM behaviour.
This is basically what happens:
- a contact is opened
- on the contact details page the user is trying to select the mobile phone number and instead is getting the FAX or another field
- same reaction when selection Email2 or Email 3 - another field is shown and not Email2 or 3 like desired
- if f.e the user will try to open the mobile phone number field to edit it -> another field will be displayed like assistent phone and editing is not even possible !
We tried switching between production and test database but there was no improvement.
Thus I'm suspecting it's a local problem.
The next step would be to un/reinstall BCM.
Are there any ways to avoid the reinstallation of BCM?
Will reinstalling fix the issue?
Cheers
W