So I just spent the last 7 hours on the phone with Microsoft. I think the only people I have not talked to yet are Bill Gates and the BCM Pro support team they said they were transferring me to about 10 times. I've talked to dozens of people with different accents all over the world today and it took 4 hours for them to finally tell me that BCM will not work on Office 2013 365 and that I had to upgrade to Office 2013 Home & Business instead. After the upgrade it took another 3 hours of being bounced around to finally get BCM downloaded on my computer. However, they could not get it to show up in my Outlook add-ins. Does anyone know what I'm doing wrong (besides trying to get MS Support to help me)? Thanks in advance for your help.