Error message: "Cannot move the items..."

Status
Not open for further replies.
Outlook version
Email Account
Exchange Server
Hi, i get below error message when trying to move emails into Archive folder.

"Cannot move the items. The item cannot be moved. It was either already moved or deleted, or access was denied."

I'm using Outlook 2007, I access it via Citrix server. .pst files with archive are kept on network drive.

The error only occurs for some of the emails, there seems to be no rule regarding size, user, date or whatever. It worked fine for about 1,5 year I've been working with it, and a couple months ago I started getting this error, there didn't seem to be any major changes in how Outlook is set up. I tried creating new .pst file, but it doesn't make any difference which .pst file I try to use.

I will very much appreciate any suggestions that may help fixing this.

Michal
 
How large is the pst file? This error can occur if you are near 1.9 GB and are using the old ANSI pst format. It should only occur when you try to move things to the old, full pst though.

Is the pst on the same server as outlook? Network access is not supported and can corrupt pst files. Also, only one outlook can use a pst as once and if another person is trying to use it, or you are signed into 2 citrix sessions, this error can occur. Try running scanpst on the pst and see if that helps. (Make a copy of the pst first.)
 
Thank you for advice Diane.

I've tried different .pst files, including brand new ones, but the results are the same. It's very strange that only certain emails cannot be moved, other than that I can open old .pst files and access emails stored there without problems.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
Diane Poremsky Cannot start Microsoft Office Outlook Error Message Using Outlook 0
P Error Message “Your Outlook Data File cannot be configured” Using Outlook 5
D Error message - Cannot move the items.... Using Outlook 1
G Outlook 365 My iCloud Outlook doesn’t work after reinstalling Microsoft365 on Windows 10 PC – now I get error message on contacts and calendar Using Outlook 1
A Links in email getting error message about group policy Using Outlook 4
Cathy Rhone Mail merge error message Using Outlook 1
N Saving And Deleting Outlook Attachments with Unknown Error Message Outlook VBA and Custom Forms 1
B "The properties of the message…have been changed" error Outlook VBA and Custom Forms 1
Diane Poremsky "Too many files" Error Message Using Outlook 0
M Error message Using Outlook 1
A error message outlook 2003 Using Outlook 1
H Outlook Error message Using Outlook 10
J Outlook 2007 Error sharing Calendar: Error while preparing to send sharing message Using Outlook.com accounts in Outlook 2
J Customizing PST error message in Outlook Using Outlook 8
C Odd error message not found in Google search Using Outlook 1
Jon Bakrley Outlook 2013 and Exchange 2007, Out of the office error message Using Outlook 8
S Persistent Attachment Error Message Using Outlook 5
Jennifer Murphy Error message on shutdown Using Outlook 1
V Unable to delete from deleted items folder due to error message Using Outlook 3
J Outlook 2007 Failure to Send Message<=Sending reported Error 0x80040201 Using Outlook 1
A Problems with connector. Error message 80041003 Using Outlook.com accounts in Outlook 7
C can't backup OL 2007 (error message 0x80070021) + only done by administrator Using Outlook 1
J [outlook-users] outlook 2007 Sp2: Error message to quit outlook Using Outlook 9
V Can't click on embedded link in Outlook e-mails--error message "not allowed" Using Outlook 6
G fix client/server conversation error message Exchange Server Administration 1
C error message: 'you don't have permission to create an entry in this folder' Using Outlook 3
H Outlook 2010 : Error while preparing to send sharing message Exchange Server Administration 8
C Fix for Outlook Outbox Error Message Using Outlook 1
F error message 0x80040600 Windows XP Outlook 2003 Using Outlook 3
C RE: Error message on startup BCM (Business Contact Manager) 1
R Error Message: There was an error generating the XML document BCM (Business Contact Manager) 2
D Error "not supported calendar message.ics" on Lotus Notes Exchange Server Administration 3
B Primary file group is full error message BCM (Business Contact Manager) 4
W Error message 0x80040600 Using Outlook 3
R error message BCM (Business Contact Manager) 2
C Getting Error message BCM (Business Contact Manager) 1
A Error Message: The subject is not trusted for the specified action Outlook VBA and Custom Forms 3
S O2K vbe error message "Can't find project or library"? Outlook VBA and Custom Forms 3
M Got error message when sending email:Could not complete the operat Outlook VBA and Custom Forms 1
B Macros have been disabled error Message with Custom forms Outlook VBA and Custom Forms 17
R Error message when opening BCM BCM (Business Contact Manager) 1
M Outlook VBA Form not finding FOR LOOP -- Error message Outlook VBA and Custom Forms 2
D Re: Error Message BCM (Business Contact Manager) 1
F Error Message when opening BCM Home and navigating to it BCM (Business Contact Manager) 5
S Error message with BCM BCM (Business Contact Manager) 1
T Error message when opening a custom form Outlook VBA and Custom Forms 3
D Install problem with no Error Message BCM (Business Contact Manager) 2
S Olk2003 displaying an error message Outlook VBA and Custom Forms 6
Y Error Message Outlook VBA and Custom Forms 1
S Outlook 2007 error message using the TASK feature Using Outlook 6

Similar threads

Back
Top