Outlook Offers No "Accept" Option for .ics Files

Status
Not open for further replies.

Andy Briggs

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Hello,

I wonder if anybody can help.

I have written an Access 2010 database which, as part of its functionality, creates .ics files to be attached to e-mails and sent to users via Exchange server.

This works fine. The VBA creates the .ics files, writes an e-mail, attaches the .ics file and sends.

We have around 2000 users and on 99% of the Outlook 2010 installations, the user can open the attachment and accept the calendar entry. But on a small number of machines, there is no "Accept" option when the user opens the attachment. Instead, there is a message saying "As the meeting organizer you do not need to respond."

I have examined the machines in question and can find absolutely no differences in the Outlook installation. Everything appears fine.

Has anybody else experienced this error, and if so is there a solution? As the same mails are being sent successfully at the same time to other users, obviously there is no problem with the .ics file itself, so where *is* the problem?

If it helps, we get exactly the same problem when sending from Outlook 2013.

Any help would be much appreciated!

Thank you

Andy.
 
Has anybody else experienced this error, and if so is there a solution? As the same mails are being sent successfully at the same time to other users, obviously there is no problem with the .ics file itself, so where *is* the problem?

Yes. No. I've had this problem, usually only with online reservations when i try to add the appointment to my calendar but this is the first time I've seen one fail for some in the organization and not others.

Are the users delegates for the sending account? Is there anything on the account side that could be different for the users where it fails - group membership, ou, home server, using a smartphone to read the mail first, etc

Does it always fail for the same users?
 
Yes. No. I've had this problem, usually only with online reservations when i try to add the appointment to my calendar but this is the first time I've seen one fail for some in the organization and not others.

Are the users delegates for the sending account? Is there anything on the account side that could be different for the users where it fails - group membership, ou, home server, using a smartphone to read the mail first, etc

Does it always fail for the same users?

Many thanks for your reply Diane!

No, as far as I can make out there is nothing different about the users' accounts. No delegations, same server, no smartphones - all mails being read on a PC. All part of the same user group as far as I know....:(

It's happening to the same users all the time. This should make it easier to solve, but I just cannot see anything different about those users (as far as Outlook goes, anyway!! :) ). I think my next step is to talk to our IT department to see if they know of anything different or can spot something I have missed. I am normally reluctant to call in the IT guys with problems like this because they don't have expertise in applications...that's my area. However, I will talk to them.

Needless to say, anything else you can think of would be useful. There was a guy asking for help with exactly the same problem on another forum, in 2010, but it never got solved. So this is not the first time it's happened.

Your help is much appreciated.

Andy.
 
Many thanks for your reply Diane!

No, as far as I can make out there is nothing different about the users' accounts. No delegations, same server, no smartphones - all mails being read on a PC. All part of the same user group as far as I know....:(

It's happening to the same users all the time. This should make it easier to solve, but I just cannot see anything different about those users (as far as Outlook goes, anyway!! :) ). I think my next step is to talk to our IT department to see if they know of anything different or can spot something I have missed. I am normally reluctant to call in the IT guys with problems like this because they don't have expertise in applications...that's my area. However, I will talk to them.

Needless to say, anything else you can think of would be useful. There was a guy asking for help with exactly the same problem on another forum, in 2010, but it never got solved. So this is not the first time it's happened.

Your help is much appreciated.

Andy.

Hmmm...well, the IT guys can't find anything wrong either, so I'm back here to ask if anybody has any other ideas. Anybody?
 
Because it's the same users, it's either their account or their configuration. Anything unique to the affected users that is not used by the others?

I know if we (or more likely, you :)) can figure it out, it could be a good clue for everyone else with this problem.
 
Absoulutely agreed Diane! I am going to go over their machines with a fine toothcomb until I find something! :)

I will let you know.

Kind regards

Andy.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
Maybear Sudden change in Outlook, no image display, email no longer offers suggestions for address Using Outlook 8
A Outlook can't remember outlook.com, Exchange password. Using Outlook 0
S Related messages show in main Outlook window vice new Advanced Find windows Using Outlook 1
H Force Outlook 2019 with GMail 2-Step to Require Login? Using Outlook 0
G Retaining Tabs in outlook body Using Outlook 2
V Setting up Outlook 2021 on new computer Using Outlook 2
G Add Map It button to Custom Contacts Form in Outlook Outlook VBA and Custom Forms 1
X Custom icon (not from Office 365) for a macro in Outlook Outlook VBA and Custom Forms 1
Victor_50 Problem - Google Workspace will stop "unsafe" access to Outlook end 2024 Using Outlook 3
C New pc, new outlook, is it possible to import auto-complete emailaddress Using Outlook 4
T Outlook 365 won't take new working password Using Outlook 0
S Create Outlook Task from Template and append Body with Email Body Outlook VBA and Custom Forms 4
P Can't add custom field to custom Outlook form, it always adds to the Folder instead Outlook VBA and Custom Forms 2
B Sync Outlook Public Folders to Contacts Using Outlook 2
D Delete Outlook emails from MS server Using Outlook 12
B Outlook tasks and PDF Using Outlook 4
D Outlook 2019 is no longer asking for password ... Using Outlook 5
Kika Melo How to mark as Junk any message not from Contacts (in Outlook.com) Using Outlook 3
L Outlook attachments from OneDrive as links Using Outlook 0
G Outlook 365 My iCloud Outlook doesn’t work after reinstalling Microsoft365 on Windows 10 PC – now I get error message on contacts and calendar Using Outlook 1
T How to Export & Import GMAIL Contacts into Outlook 2021 ? Using Outlook 4
M Synchronization and backup of Outlook from local to server. Using Outlook 8
T How to get an EVENT COLOR option in Outlook 2021 ? Using Outlook 0
K How can I delete an e-mail from Outlook Using Outlook 1
V Outlook Error The Attempted operation Failed. An Object Could Not be found Outlook VBA and Custom Forms 0
P Yahoo/IMAP folder rename by Outlook desktop 365 Using Outlook 0
A Outlook 2019 folder counter Using Outlook 0
A Relocate Search Bar in Outlook Using Outlook 2
e_a_g_l_e_p_i Need clarification on 2-Step Verification for Gmail using Outlook 2021 Using Outlook 10
L Opening People Outlook 2021 Using Outlook 2
e_a_g_l_e_p_i Outlook 2021 not letting me setup my Gmail using pop Using Outlook 1
Geldner Problem submitting SPAM using Outlook VBA Form Outlook VBA and Custom Forms 2
P VBA to add email address to Outlook 365 rule Outlook VBA and Custom Forms 0
M Outlook 2016 outlook vba to look into shared mailbox Outlook VBA and Custom Forms 0
P Can no longer sync Outlook with iPhone calendar after iPhone update to 17.1.1 Using Outlook 7
O Outlook - Switch from Exchange to IMAP Using Outlook 2
e_a_g_l_e_p_i Is it possible to have a reminder in Outlook 2021 for every 90 days Using Outlook 3
farrissf Outlook 2016 Optimizing Email Searches in Outlook 2016: Seeking Insights on Quick Search vs Advanced Search Features Using Outlook 0
C Advanced search terms for "Outlook Data File" Using Outlook 1
N Reply to Outlook messages by moving messages to a specific Outlook folder Outlook VBA and Custom Forms 1
O How to find out the domain and server settings that my Outlook is using? Using Outlook 2
A Outlook 365 (OutLook For Mac)Move "On My Computer" Folder Items From Old To New Mac Computer Using Outlook 3
H Integrating Alexa & Outlook Pro 2021 Using Outlook 2
Z Automatically adjust Outlook Reading Pane from bottom to right depending on portrait or landscape window Using Outlook 1
Rupert Dragwater Background colors not saving in Outlook 365 Using Outlook 15
petunia Outlook tasks module sunsetting? Exchange Server Administration 3
G Save emails as msg file from Outlook Web AddIn (Office JS) Outlook VBA and Custom Forms 0
D Outlook VBA forward the selected email to the original sender’s email ID (including the email used in TO, CC Field) from the email chain Outlook VBA and Custom Forms 2
U Outlook 2021 not showing contact cards in Searches Using Outlook 1
C Outlook - Macro to block senders domain - Macro Fix Outlook VBA and Custom Forms 1

Similar threads

Back
Top