Outlook Error message

hector

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Good morning,

I currently have one user receiving this message "
Cannot display the folder. Microsoft Outlook cannot access the specified folder location. Could not open the item. Try again. "

All other domain users have access, OWA also has this message for this user.

Any assistance would be great. Thanks.
 

hector

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
We are currently using Outlook 2013. The error only appears when attempting to select the public folders.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Several shouldn't cause issues, several hundred is another story.

It happens in OWA so its not his profile, its something in the mailbox. Does the user have permission to access these folders?
 

hector

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Several shouldn't cause issues, several hundred is another story.

It happens in OWA so its not his profile, its something in the mailbox. Does the user have permission to access these folders?
The user is part of the everybody group. What would be the best way to verify. Thanks.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Give his account specific permission (Author or better) to the top level folder that returns this error and wait about 30 minutes - does the error go away?
 

hector

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Provided Author permission still no go, also no go in OWA. Thanks.
 

hector

Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Issue has been resolved. users mailbox was pointing to the wrong public folder mailbox.
 

narcis

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server 2010
Hello Diane,
I have the same situation with this error in Outlook 2010:
"Cannot display the folder. Microsoft Outlook cannot access the specified folder location"
when I try to expand two particular Public Folders.
I grand Owner permissions on the entire structure.
I can access other Public Folders.
Also using a browser through OWA, I can browse to that both Public Folder many levels deeper to the final node but there is no content - no emails.
I also enabled the logs of Outlook but did not found any relevant error.
Can you help me please with any advice?
Thank you!
 

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