Error installing BCM: requires outlook

Simon SS

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Office 365 Exchange
#21
Hi Diane,

Thanks for your quick responses. Though I have been able to find the BcmSetup temp directory, there is no log file in it (on either machine). Both machines only run a single version of Office (the laptop is Office 2010 and the desktop is Office 2007), each with a single version of Outlook (2010/2007 as appropriate). Both machines are recent new-builds, and don't have any legacy stuff on them.
 
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#22
It's a bcm log file in the windows temp directly - in windows 10, it should be in the temp folder under your user account. It should be created as soon as you run the BCM installer.
 

Simon SS

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Office 365 Exchange
#23
Hi Diane,

I have just tried to run it again, and immediately checked the user/AppData/Local/Temp directory. The installer has unpacked the files and put them into a directory called BcmSetup.en-US. There is no log file, but BCN has created a number of text files. One of these is called BCMSetupWizardtmpBF59, and this seems to be the log.

It contains the following entries:

[26/10/2015 15:05] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Business Solutions eCRM\4.0, InstallPath, Bit32)

[26/10/2015 15:05] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""

[26/10/2015 15:05] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Business Solutions eCRM\4.0, InstallPath, Bit64)

[26/10/2015 15:05] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""

[26/10/2015 15:05] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SYSTEM\CurrentControlSet\Services\MSSQL$MSSMLBIZ, DisplayName, Bit32)

[26/10/2015 15:05] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""

[26/10/2015 15:05] Boolean ProductIsInstalled(System.String): Product code {41785C66-90F2-40CE-8CB5-1C94BFC97280} not found

[26/10/2015 15:05] Boolean PrerequisitesExist(System.String ByRef): [BCMHook] Outlook not installed.

[26/10/2015 15:05] System.Collections.ArrayList GetApplicationList(): Product BCM. Prerequisites check failed:

[26/10/2015 15:05] System.Collections.ArrayList GetApplicationList(): Business Contact Manager requires that Outlook be installed on the computer.

[26/10/2015 15:05] Void Main(System.String[]): Caught BcmException. Wizard exiting.

Does this mean anything to you?

Thanks, Simon
 

Howard F

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Office 365 Exchange
#24
I've got the same problem with the error: "Business Contact Manager requires that Outlook be installed on the computer." I've followed along in this thread and followed all the advice offered to the OP but I still have the issue. Has anyone found the solution or are there any other suggestions to try to resolve?
 

kyssling

New Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
#25
Hi, installation BCM is disaster (as official support)

Backup and Delete HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0

(often exist from TrialManufacturerOffice). This help me !
 

Steindog

New Member
Outlook version
Outlook 2010 64 bit
Email Account
IMAP
#26
Hi, installation BCM is disaster (as official support)

Backup and Delete HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0

(often exist from TrialManufacturerOffice). This help me !
This WORKED for me. You need to go into regedit through the Start button. I am using Win7 and the Wow6432Node part wasn't there; so my string was: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0

Don't worry about the sub-file under the 15.0 folder
 

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