Fozzie Bear
Senior Member
- Outlook version
- Outlook 2016 64 bit
- Email Account
- Outlook.com (as MS Exchange)
Can anyone shed any light on why a pst file is constantly getting corrupted. The installation is Outlook 2010 32 bit on Windows 8.1.
Outlook is configured with three accounts. Two accounts are configured as IMAP and use their own pst file (located in the user profile) and the third is configured as POP and stored in the default Outlook pst file located in Document library.
It the last default pst file that keeps getting corrupted. I have repaired it once using the inbox repair tool. The second time the repair tool found and repaired errors but Outlook still wouldn't open and I had to create a completely new pst and set up the accounts from scratch, and the third time I had to repair the Navigation Pane.
The customer tells me the problem is back again and she cannot open Outlook. I am pretty sure she is closing down Outlook properly before shutting down the PC, and the pst is well within the 2 Gb limit so I don't believe its that. Could the Norton Antivirus add-in be scanning and corrupting it?
If this is relevant the only think I have done differently is to create two more Contact folders so each account has access to a different address book relevant to the user.
Any suggestions would be welcomed. I have had one off corrupted PST files but never one that regularly gets corrupted.
Fozzie
Outlook is configured with three accounts. Two accounts are configured as IMAP and use their own pst file (located in the user profile) and the third is configured as POP and stored in the default Outlook pst file located in Document library.
It the last default pst file that keeps getting corrupted. I have repaired it once using the inbox repair tool. The second time the repair tool found and repaired errors but Outlook still wouldn't open and I had to create a completely new pst and set up the accounts from scratch, and the third time I had to repair the Navigation Pane.
The customer tells me the problem is back again and she cannot open Outlook. I am pretty sure she is closing down Outlook properly before shutting down the PC, and the pst is well within the 2 Gb limit so I don't believe its that. Could the Norton Antivirus add-in be scanning and corrupting it?
If this is relevant the only think I have done differently is to create two more Contact folders so each account has access to a different address book relevant to the user.
Any suggestions would be welcomed. I have had one off corrupted PST files but never one that regularly gets corrupted.
Fozzie