Exchange - Locating a user that has log files but is not found using powershell

Ryan Poage

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server 2013
Im running into an issue recovering the .Pst file for a former employee. I found her calendar log files however when I try locating her mailbox using powershell I get a message that there is no user found. The exchange database has not changed and the user was an active user. Any Ideas??

Exchange: 2013
Outlook: 2010

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Unless you created a pst file for archiving, the mail was in an ost file - %localappdata%\microsoft\outlook if her windows account is still available. Otherwise everything is in the mailbox on the server - was her AD account deleted? That would remove the mailbox but it might be recoverable, especially if it was deleted recently.