Exporting email in outlook 2013 with Office 365

Artman77

Member
Outlook version
Outlook 2010 32 bit
Email Account
I have a user that has a lot of project emails that he would like to move into individual PST files to place within each projects archive. My company utilizes Office 365. He is using outlook 2013 and is set to cache only the last 12 months of emails.

His assistant is trying to export mail from his computer. When accessing a mail folder to be exported, she clicks on the link to view older emails and then goes to export the folder.

When she goes to open the PST file to verify, most of the files are empty and some have only emails that were generated within the last 12 months.

I've tried searching for this before posting but either I'm not searching correctly or there is just no info on this.

When exporting email with the mentioned setup, does outlook only export cached email regardless of older mail on the server? i suspect it does, but can't find anything on this.

I've thought of adding the users mail profile to his assistants computer and have it download all email, not just the last 12 months.

If i could have someone either verify this suspicion or point me in the right direction, it would be greatly appreciated.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
As far as I know (I keep meaning to test it but haven't had time) it only exports what is synced. Set Outlook to sync all then archive then change the setting back to 12 months <== this should be faster/easier than setting up the profile on another computer, unless the mailbox is really, really huge.
 

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