Outlook 2007 adding categories

Todd Daulton

Member
Outlook version
Outlook 2007
Email Account
Exchange Server 2010
Our company still uses Outlook 2007 (Exchange 2010 server) and my boss has an issue where categories seem to generate by themselves. He'll create a calendar appointment and, when he saves it, it will randomly add categories. Plus, it will recreate deleted categories and add those to random appointments. I have tried reinstalling Office, deleting and recreating all categories and regenerating the master category list. I haven't been able to find any information about this issue and was hoping someone out there might have a solution.
 

Todd Daulton

Member
Outlook version
Outlook 2007
Email Account
Exchange Server 2010
He has quite a few addins:
Acrobat PDF Maker
Joopz for Outlook
Microsoft Exchange Unified Messaging
Microsoft Outlook Groove Proxy
Microsoft Office SharePoint Colleague Import Add In
Microsoft Outlook Mobile Service
Microsoft VBA for Outlook
OneNote Notes about Outlook Items
Windows Search Email Indexer
He only has one macro, but it is used throughout the company and no one else has experienced this issue. It is only his appointments that are being affected.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
None of those should do it - definitely not the Microsoft addins - pdf maker shouldn't, and it looks like joopz is used for text messaging.

What does the macro do?
 

Todd Daulton

Member
Outlook version
Outlook 2007
Email Account
Exchange Server 2010
He also had an addin for iCloud that I removed and I restarted his PC. Another issue he's been having is that his fonts change in appointments, as well - could that be related?
[DOUBLEPOST=1439437718][/DOUBLEPOST]The macro inserts some info (initials and time) into new tasks.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
At this point, anything could be related. :) I'm guessing the font problem might be related to icloud. What categories were added? iCloud uses personal and business categories, if those are the categories he's getting added, it could be related to that. -
 

Todd Daulton

Member
Outlook version
Outlook 2007
Email Account
Exchange Server 2010
Those were the weird categories that were showing up. Hopefully, removing that addin will fix the issue. I will find out for sure tomorrow.
 

Todd Daulton

Member
Outlook version
Outlook 2007
Email Account
Exchange Server 2010
It looks like my boss is still having the issue even after removing the addin for iCloud - could it be another addin? He also has GoToMeeting for Outlook and RingCentral for Outlook. Both of those have been part of his setup for years, but could they be causing the issues?
 

Todd Daulton

Member
Outlook version
Outlook 2007
Email Account
Exchange Server 2010
A bit more information - he 'recycles' appointments. He'll pull ones from the past and reuse them for future appointments with the same customer, just changing the date and time and maybe part of the body of the appointment - he'll save it and then, when he checks it later, the categories have appeared and the font has changed.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
In what way has the font changed? I don't think GoToMeeting would do it (i use it) - not sure about ring central.

Does he use the account on more than one computer or sync it with a device?
 

Todd Daulton

Member
Outlook version
Outlook 2007
Email Account
Exchange Server 2010
It changes from Arial 12 to Calibri 12. He does use the account on a MacBook, a iPhone 6 and a home computer, but it only seems to happen on his work one, though I think he only creates appointments on the work PC.
 

Todd Daulton

Member
Outlook version
Outlook 2007
Email Account
Exchange Server 2010
Update: I have disabled all non-essential add-ins for the Outlook 2007 account and the strange categories are still reappearing when he recycles old appointments. He uses an iPad and an iPhone that he connects to his PC - could either of those be causing the issue? Any guidance would be much appreciated.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It could be the device - does he sync over the air or only when connected? You can try turning them off and creating an event - see if it happens.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you using BCM? If you sync with BCM, categories might be added.
 
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