Outlook 2013 hanging for unknown reason

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jas_ramsden

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server 2013
Hi all,

I have a client using Outlook 2013 and it hangs periodically when trying to send an email once Outlook has been open for more than 30 mins or so. This is now happening to other staff and it's driving me nuts!!!

I've disabled AV, reinstalled Outlook, have a new PC with Outlook, with attachments, without attachments...tried everything!

I have Exchange 2013 on-premise and that doesn't give any problems.

I did read however that the more mapped drives you have can make Outlook hang but not sure if that's right.

If anyone has any suggestion I would be eternally grateful.

Jas
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I did read however that the more mapped drives you have can make Outlook hang but not sure if that's right.
that is correct, but I don't think it would cause it to hang on send - composing and startup, yes.

Does it hang is you use safe mode? To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.
 
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