Outlook 2016: reply icon not showing when replied from mobile

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gpm_kp

Member
Outlook version
Outlook 2010 64 bit
Email Account
Outlook.com (as MS Exchange)
Hello

Using Outlook 2016 (Win10) with 1 Outlook.com account (still waiting to be moved across) and 2 GSuite (aka Google Apps for Work) accounts.

When i reply, forward etc from Outlook, the icon of said action shows up nicely. However, when i reply/forward from my iOS devices (Mac/iPad/iPhone) the icon does not appear. To be sure which emails I've already addressed, I need to check my Sent Items.

Emails are syncing fine, no problems there. On the iOS devices, the Outlook.com account refers to the blu406-m.hotmail.com server, the Gsuite accounts are set up with the Exchange protocols.

Any ideas anyone?

Many thanks!!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
BTW - it is working on the new outlook.com server when the account is added as Exchange but the icon is not showing with the same account added as eas - looks like its a limitation of EAS.
 

gpm_kp

Member
Outlook version
Outlook 2010 64 bit
Email Account
Outlook.com (as MS Exchange)
Hi, I was just migrated over the weekend (hurray!!!) so now i am on the new Exchange back end. I am using
  • Outlook 2016 with an Office Home subscription on my PC
  • native iOS mail app on my phone
  • Outlook 2016 on my Mac
When i use Outlook on my phone, the icon does appear for my Outlook account but not for the GSuite for work accounts.
 
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