365 Outlook changed from POP3 to IMAP,all contacts lost

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EileenJ

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Outlook version
Outlook 2016 64 bit
Email Account
IMAP
In an effort to access all email accounts via all devices (W10 PC + Laptop plus Android phone + tablet), I changed all from POP3 to IMAP. Now it seems all my contacts are gone! Disastrous for my small 15 year old business. Where have I gone wrong? TIA, Eileen
 
Did you delete the imap account? Do you have a backup of the imap data file? In Outlook 2013/2016, you can set an imap data file as default - it no longer requires a pst as older versions did. Unfortunately, this creates 'this computer only' folders for calendar, contacts, tasks, notes - and if you don't export them regularly, you lose them when you remove the account or if something happens the the data file and outlook rebuilds it.
 
Outlook%20all%20matters
Thank you kindly for response Diane. I am not sure if I understand correctly - "did you delete the imap account?"
I had my email accounts setup as pop and I deleted these pop accounts in order to add them back as imap.
 
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