Emails Not Received in my Outlook account

Bob Franklin

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Exchange Server
Hello, I belong to the development industry and I develop mobile applications and websites. I have joined this community to get an issue resolved with the help of you guys. We use outlook for our official communications in the office as well as with our business clients. However, from past few days, I am trying to forward an email to my outlook account from a third party platform but it is not showing or received in my Outlook account. I am surprised because the platform I am using to forward email says the email has been successfully sent but I didn’t get it in my inbox or any other folder. Now I would like your valuable comments on what is the reason behind this? Is it possible that the platform I am using to forward email is unsecured or untrusted? Does Outlook block emails from such websites or platforms that are either suspicious or maliciously infected? I don’t know as I am a developer and I have never been into this so far.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I am surprised because the platform I am using to forward email says the email has been successfully sent but I didn’t get it in my inbox or any other folder.
That just means it left their server and was accepted by yours - it didn't bounce back, so they see it as successful.

Is it possible that the platform I am using to forward email is unsecured or untrusted? Does Outlook block emails from such websites or platforms that are either suspicious or maliciously infected?
This doesn't mean the platform is necessarily untrusted, but spam filters could be tagging it.

Outlook's only blocking capabilities are the junk email filter (and some will say its not very good at that) or 3rd party security software. It's more likely your mail server is filtering - you may or may not have control over this in your online settings.
 

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