Outlook creating a folder named: "Unwanted"

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thoffman

Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
For some reason Outlook is creating a folder named "Unwanted" and puts new emails automatically in this folder. When I try to drag and drop it to my inbox, about 20 seconds later it automatically gets moved back to this folder labeled "Unwanted." I use Office 365 Home with Outlook 2016 on my desktop I have three accounts on Outlook: Outlook (Exchange), Comcast (IMAP), and Gmail (IMAP). I use an Android Samsung Note 4 phone running 6.0.1.

The Unwanted folder also shows up on Comcast's web email page and Gmail web mail page. I spent about an hour on the phone with Outlook 365 support today and they say it is not an Outlook issue, but a Comcast or Gmail issue. Comcast support says it is not their issue, but an Outlook issue.

Google searches have not been helpful. I've turned off all filters on my phone and deleted all blocked domains and addresses, and set spam/junk in Outlook to "No Automatic Filtering."

If I don't constantly check this Unwanted folder, I miss important emails.

Suggestions?????

Getting frustrated in California.
 

soadfan

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
Is this folder appear on all devices or only on desktop PC?
 

thoffman

Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Is this folder appear on all devices or only on desktop PC?
It appears on all devices.

Through trial and error I think I have solved this issue. I disabled the email client that comes with my Samsung Android and started using Comcast's email app. This unwanted Behavior has since disappeared. So it is a Samsung or Android issue.
 

soadfan

Member
Outlook version
Outlook 2013 64 bit
Email Account
Office 365 Exchange
Probably Samsung's. First thing i did when bought my GT-i9505 (Galaxy S4) was to root it and install some custom ROM (cyanogen/lineage). All bloatware was gone, but also preinstalled apps, which forced me to use 3rd parties apps. I'm using aquamail as mail app, for example, and it's better then samsung's bullsh*t :)
 
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