Focussed Inbox Rules Failing

NigelMagus

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
#1
When using Outlook on Android, my focussed inbox does not work correctly.

Mails appear to randomly, and inconsistently, go to either the Focussed or Other Inbox, with the vast majority going to Focussed.

I think it unlikely that I have mistakenly added “Move to Focussed” rules to a large number of mails in the past, but can’t rule this out.

What I would like to do is completely reset, or initialise, my Focussed Inbox rules (but not my normal Outlook rules).

Is this possible, I can’t see anything obvious. I have tried simply turning Focussed Inbox off/on.

This started occurring a few weeks ago, prior to that all was OK. I am using Outlook for Android v2.2.191 (274).

Many Thanks
Nigel
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#2
The general rules can't be reset but if you used the 'always move ' to put them on one side or the other, you can delete a hidden property from your mailbox if you use outlook desktop. You need to delete it using MFCMAPI.
 

NigelMagus

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
#3
I did pretty much always use 'always move', so that sounds like a good option. If I am looking correctly I can see 35 properties against my mailbox (attached), which should I delete?

Many Thanks
Nigel

Capture.PNG
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#4
its none of those - its associated contents in the inbox - find classification override message.
The addresses being overridden are in the roaming binary stream property. I've never tried editing it - its easier to delete it.
2018-10-08_23-45-20.png
 
Outlook version
Outlook 2016 64 bit
Email Account
Outlook.com (as MS Exchange)
#5
Thanks for replying so swiftly Diane.

I found the PR_ROAMING_BINARY STREAM property, and could see (somewhat) my focussed inbox rules.

I deleted the property whilst Outlook was down, and it was removed. I then restarted Outlook, but fairly quickly the property was recreated, and contained (as far as I could see) all of the original contents.

I am running Office 365 (version 1809 build 10827.201138) predominantly on a couple of windows PC's, and also via the Android app on my phone, and occasionally via outlook.com.

Regards
Nigel
 
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#6
That means there is a second property that holds it too. I'll need to do some more testing.
 

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