Custom Form Controls Not Visible To Recipient

nhdan1501

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
Hi All,

Very new to this forum. I appreciate any help I can get.

I have a custom form message with controls (checkboxes, date controls, etc.) that users fill out. After they send the message though, I am not able to see the controls that conveyed vital information. I just get a normal outlook message format with none of the controls I put in the form.

I am putting together an Excel Form that can be inserted into the body of a message for the time being. But, for ease of use, I am wondering if I can make a custom message form with controls and have the recipient of the custom message form see the controls and information conveyed by them as well.

Thank you.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Dis you make a separate read layout? Are the users within your exchange server? The data is transferred using TNEF blob and needs to use the custom form - an number of things can remove the TNEF blob and it works better if you publish the form in the org library.
 

nhdan1501

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Outlook.com (as MS Exchange)
Diane,

Yes I did make a separate read layout. This to me means that the "Separate Read Layout" is checked in the Form>Page tab. Should I uncheck this if I want to view whatever was on the "compose" page?

I do not have an exchange server to publish the form to. Public Folders is the only other option.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
No, you don't need to uncheck it. This is the problem:
I do not have an exchange server to publish the form to. Public Folders is the only other option.
If the senders don't have the form published in their outlook, it's not going to work right. It also needs to be in RTF format, which is not assured when sending to the internet. The organizational forms library solves this problem for coworkers but external users need to have the form installed to have any chance of it working.
 
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