Outlook 2016 Does not Shutdown Correctly

bbrener

Member
Outlook version
Outlook 2007
Email Account
IMAP
I have recently installed Outlook 2016 from Click to Run. When I close it, it does not close and leaves the Outlook.exe process running as viewed in Process explorer with a bunch of subtasks. There is an icon on the bottom right that says 'outlook is closing' and it never does.
I have done the following:

* Disabled all add ins
* Repaired the installation
* Scanned the PST and OST files with Scanpst.
* Procexp does not show any other apps running tied to Outlook.

Any other ideas as to how I can find the issue?
Thanks
 

bbrener

Member
Outlook version
Outlook 2007
Email Account
IMAP
I have recently installed Outlook 2016 from Click to Run. When I close it, it does not close and leaves the Outlook.exe process running as viewed in Process explorer with a bunch of subtasks. There is an icon on the bottom right that says 'outlook is closing' and it never does.
I have done the following:

* Disabled all add ins
* Repaired the installation
* Scanned the PST and OST files with Scanpst.
* Procexp does not show any other apps running tied to Outlook.

Any other ideas as to how I can find the issue?
Thanks
I also deleted .SRS files and tried /safe mode. It doesnt shutdown in safe mode either.
 

Markdc

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Hi,
some of the simple tips are :
Try disabling the add ins
Some applications might cause this issue, so you need to uninstall them. Some of the applications that interfere with outlook are:
  • Fax software (such as WinFax Pro)
  • Virus scanners (Norton, AVG, Panda and Kaspersky are some known to have caused problems)
  • Anti-spam filters (for instance; Cloudmark)
  • Synchronization software (ActiveSync, BlackBerry Desktop, iTunes)
  • Windows 7 Sidebar Gadgets displaying Outlook information
  • Skype (View-> Show Outlook Contacts)
Next, try installing the updates of windows and updates related to outlook 2016
Further try running the scanpst command to remove corruption issues and errors.
These methods can help Outlook to shutdown safely.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I would not expect SRS to help. It's usually a 3rd party utility at fault. Check your addins - disable any non-microsoft addins and see if it stops then review the programs you use that use outlook data.

There was a recent bug that caused this behavior. It was fixed and is enabled after a couple of restarts - so you should have that fix. The symptom for this bug was the other Office processes are listed in task manager even though you did not open the application.
 
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