Outlook 2016 in Cached Mode


Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Hello- We have a user who has his outlook 2016 in cached mode. How do we get his latest emails to come through while in cached mode? The latest email he had was from last week. (He had put his laptop his laptop in airplane mode since he travels a lot.) Please advise. Thanks!

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
He'll need to turn off airplane mode. :) If he is connected to the internet and outlook isn't checking mail, has he rebooted or restarted outlook?

If Outlook is set to offline mode, Send/Receive or Update folder should trigger a mail pass - without needing to go online.