Can't delete messages from the Deleted Items Folder

C

C

Every user is able to delete items from their inbox or any other folder and

it goes to the deleted items folder. However, Some users are not able to

delete items from the deleted items folder. When they click delete (only in

the deleted items folder), it is like they didn't click it. It doesn't hang,

it doesn't give an error, it just doesn't delete. When you rt click the

deleted items folder, the option to "Empty deleted items folder" is no

longer there. Users can delete by holding shift + delete and they also can

delete these items using OWA. They just can't delete items using Outlook

2000. Some Outlook 2000 users have this problem and others don't.

Our initial system was Exchange 2000 on Windows Server 2000. We purchased

new hardware, installed window 2003 Server and Exchange 2003. We had both

running at the same time and then moved mailboxes from Ex2K to Ex2K3 using

the Ex2K3 system management console. This overall migration went very well.

Hoping that you can point me in the right direction to resolve this issue...

Thanks,

C
 
L

Lanwench [MVP - Exchange]

C <test@test.com> wrote:
> Every user is able to delete items from their inbox or any other
> folder and it goes to the deleted items folder. However, Some users
> are not able to delete items from the deleted items folder. When they
> click delete (only in the deleted items folder), it is like they
> didn't click it. It doesn't hang, it doesn't give an error, it just
> doesn't delete. When you rt click the deleted items folder, the
> option to "Empty deleted items folder" is no longer there. Users can
> delete by holding shift + delete and they also can delete these items
> using OWA. They just can't delete items using Outlook 2000. Some
> Outlook 2000 users have this problem and others don't.
> Our initial system was Exchange 2000 on Windows Server 2000. We
> purchased new hardware, installed window 2003 Server and Exchange
> 2003. We had both running at the same time and then moved mailboxes
> from Ex2K to Ex2K3 using the Ex2K3 system management console. This
> overall migration went very well.
> Hoping that you can point me in the right direction to resolve this
> issue...
> Thanks,

> C


You know you get a license for Outlook 2003 for each Exchange 2003 CAL,

right? You are using an ancient, unsupported and buggy version of Outlook. I

suggest you immediately get everyone on Outlook 2003 SP3 (unless you have

Office 2007) and I'll bet you anything it starts to work more reliably.
 
C

C

"Lanwench [MVP - Exchange]"

<lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message

news:e2lgZnG4JHA.4272@TK2MSFTNGP06.phx.gbl...
> C <test@test.com> wrote:
> > Every user is able to delete items from their inbox or any other
> > folder and it goes to the deleted items folder. However, Some users
> > are not able to delete items from the deleted items folder. When they
> > click delete (only in the deleted items folder), it is like they
> > didn't click it. It doesn't hang, it doesn't give an error, it just
> > doesn't delete. When you rt click the deleted items folder, the
> > option to "Empty deleted items folder" is no longer there. Users can
> > delete by holding shift + delete and they also can delete these items
> > using OWA. They just can't delete items using Outlook 2000. Some
> > Outlook 2000 users have this problem and others don't.
> > Our initial system was Exchange 2000 on Windows Server 2000. We
> > purchased new hardware, installed window 2003 Server and Exchange
> > 2003. We had both running at the same time and then moved mailboxes
> > from Ex2K to Ex2K3 using the Ex2K3 system management console. This
> > overall migration went very well.
> > Hoping that you can point me in the right direction to resolve this
> > issue...
> > Thanks,
>

>> C


> You know you get a license for Outlook 2003 for each Exchange 2003 CAL,
> right? You are using an ancient, unsupported and buggy version of Outlook.
> I suggest you immediately get everyone on Outlook 2003 SP3 (unless you
> have Office 2007) and I'll bet you anything it starts to work more
> reliably.

>


Thanks Lanwench. I wasn't aware of that. I'll upgrade one of the users

that's having problems and see how that works out.

We do have a handful of users using Outlook 2003 already. I upgraded those

users to SP3 and now they get a pop up security warning asking to allow

access to the contact list. Have you encountered this? I haven't done much

research on it yet. I'll look into it more over the weekend and I'll post

any updates.

Thanks,

Curtis
 
L

Lanwench [MVP - Exchange]

C <test@test.com> wrote:
> "Lanwench [MVP - Exchange]"
> <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in
> message news:e2lgZnG4JHA.4272@TK2MSFTNGP06.phx.gbl...
> > C <test@test.com> wrote:
> >> Every user is able to delete items from their inbox or any other
> >> folder and it goes to the deleted items folder. However, Some users
> >> are not able to delete items from the deleted items folder. When
> >> they click delete (only in the deleted items folder), it is like
> >> they didn't click it. It doesn't hang, it doesn't give an error, it
> >> just doesn't delete. When you rt click the deleted items folder, the
> >> option to "Empty deleted items folder" is no longer there. Users can
> >> delete by holding shift + delete and they also can delete these
> >> items using OWA. They just can't delete items using Outlook 2000.
> >> Some Outlook 2000 users have this problem and others don't.
> >> Our initial system was Exchange 2000 on Windows Server 2000. We
> >> purchased new hardware, installed window 2003 Server and Exchange
> >> 2003. We had both running at the same time and then moved mailboxes
> >> from Ex2K to Ex2K3 using the Ex2K3 system management console. This
> >> overall migration went very well.
> >> Hoping that you can point me in the right direction to resolve this
> >> issue...
> >> Thanks,
> >
>>> C

>

>> You know you get a license for Outlook 2003 for each Exchange 2003
> > CAL, right? You are using an ancient, unsupported and buggy version
> > of Outlook. I suggest you immediately get everyone on Outlook 2003
> > SP3 (unless you have Office 2007) and I'll bet you anything it
> > starts to work more reliably.
>

>>


> Thanks Lanwench. I wasn't aware of that. I'll upgrade one of the users
> that's having problems and see how that works out.

> We do have a handful of users using Outlook 2003 already. I upgraded
> those users to SP3 and now they get a pop up security warning asking
> to allow access to the contact list.


Doesn't sound familiar. Make sure you run Microsoft Update to get all

current Office (as well as Windows) patches. Enable cached mode too, while

you're at it.


> Have you encountered this? I
> haven't done much research on it yet. I'll look into it more over the
> weekend and I'll post any updates.


Cool; do.

> Thanks,

> Curtis
 
C

C

"Lanwench [MVP - Exchange]"

<lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message

news:%23R5U%23Mf4JHA.1416@TK2MSFTNGP04.phx.gbl...
> C <test@test.com> wrote:
> > "Lanwench [MVP - Exchange]"
> > <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in
> > message news:e2lgZnG4JHA.4272@TK2MSFTNGP06.phx.gbl...
> >> C <test@test.com> wrote:
> >>> Every user is able to delete items from their inbox or any other
> >>> folder and it goes to the deleted items folder. However, Some users
> >>> are not able to delete items from the deleted items folder. When
> >>> they click delete (only in the deleted items folder), it is like
> >>> they didn't click it. It doesn't hang, it doesn't give an error, it
> >>> just doesn't delete. When you rt click the deleted items folder, the
> >>> option to "Empty deleted items folder" is no longer there. Users can
> >>> delete by holding shift + delete and they also can delete these
> >>> items using OWA. They just can't delete items using Outlook 2000.
> >>> Some Outlook 2000 users have this problem and others don't.
> >>> Our initial system was Exchange 2000 on Windows Server 2000. We
> >>> purchased new hardware, installed window 2003 Server and Exchange
> >>> 2003. We had both running at the same time and then moved mailboxes
> >>> from Ex2K to Ex2K3 using the Ex2K3 system management console. This
> >>> overall migration went very well.
> >>> Hoping that you can point me in the right direction to resolve this
> >>> issue...
> >>> Thanks,
> >>
>>>> C
> >
>>> You know you get a license for Outlook 2003 for each Exchange 2003
> >> CAL, right? You are using an ancient, unsupported and buggy version
> >> of Outlook. I suggest you immediately get everyone on Outlook 2003
> >> SP3 (unless you have Office 2007) and I'll bet you anything it
> >> starts to work more reliably.
> >
>>>

>

>> Thanks Lanwench. I wasn't aware of that. I'll upgrade one of the users
> > that's having problems and see how that works out.
>

>> We do have a handful of users using Outlook 2003 already. I upgraded
> > those users to SP3 and now they get a pop up security warning asking
> > to allow access to the contact list.


> Doesn't sound familiar. Make sure you run Microsoft Update to get all
> current Office (as well as Windows) patches. Enable cached mode too, while
> you're at it.
>
> > Have you encountered this? I
> > haven't done much research on it yet. I'll look into it more over the
> > weekend and I'll post any updates.


> Cool; do.
>

>> Thanks,
>

>> C


>


Ok. So this is a link detailing the security pop up issue and a workaround.

http://sogeeky.blogspot.com/2007/04/how-to-disable-outlook-security-warning.html

Thanks,

C
 
L

Lanwench [MVP - Exchange]

C <test@test.com> wrote:
> "Lanwench [MVP - Exchange]"
> <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in
> message news:%23R5U%23Mf4JHA.1416@TK2MSFTNGP04.phx.gbl...
> > C <test@test.com> wrote:
> >> "Lanwench [MVP - Exchange]"
> >> <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in
> >> message news:e2lgZnG4JHA.4272@TK2MSFTNGP06.phx.gbl...
> >>> C <test@test.com> wrote:
> >>>> Every user is able to delete items from their inbox or any other
> >>>> folder and it goes to the deleted items folder. However, Some
> >>>> users are not able to delete items from the deleted items folder.
> >>>> When they click delete (only in the deleted items folder), it is
> >>>> like they didn't click it. It doesn't hang, it doesn't give an
> >>>> error, it just doesn't delete. When you rt click the deleted
> >>>> items folder, the option to "Empty deleted items folder" is no
> >>>> longer there. Users can delete by holding shift + delete and they
> >>>> also can delete these items using OWA. They just can't delete
> >>>> items using Outlook 2000. Some Outlook 2000 users have this
> >>>> problem and others don't. Our initial system was Exchange 2000 on
> >>>> Windows Server 2000. We
> >>>> purchased new hardware, installed window 2003 Server and Exchange
> >>>> 2003. We had both running at the same time and then moved
> >>>> mailboxes from Ex2K to Ex2K3 using the Ex2K3 system management
> >>>> console. This overall migration went very well.
> >>>> Hoping that you can point me in the right direction to resolve
> >>>> this issue...
> >>>> Thanks,
> >>>
>>>>> C
> >>
>>>> You know you get a license for Outlook 2003 for each Exchange 2003
> >>> CAL, right? You are using an ancient, unsupported and buggy version
> >>> of Outlook. I suggest you immediately get everyone on Outlook 2003
> >>> SP3 (unless you have Office 2007) and I'll bet you anything it
> >>> starts to work more reliably.
> >>
>>>
>>
>>> Thanks Lanwench. I wasn't aware of that. I'll upgrade one of the
> >> users that's having problems and see how that works out.
> >
>>> We do have a handful of users using Outlook 2003 already. I upgraded
> >> those users to SP3 and now they get a pop up security warning asking
> >> to allow access to the contact list.

>

>> Doesn't sound familiar. Make sure you run Microsoft Update to get all
> > current Office (as well as Windows) patches. Enable cached mode too,
> > while you're at it.
> >
> >> Have you encountered this? I
> >> haven't done much research on it yet. I'll look into it more over
> >> the weekend and I'll post any updates.

>

>> Cool; do.
> >
>>> Thanks,
> >
>>> C

>

>
>>


> Ok. So this is a link detailing the security pop up issue and a
> workaround.
> http://sogeeky.blogspot.com/2007/04/how-to-disable-outlook-security-warning.html

> Thanks,

> C


Ah, didn't know you meant *that*. What program is trying to access your

address book, and why?
 
C

C

"Lanwench [MVP - Exchange]"

<lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in message

news:u3ekqbr4JHA.1372@TK2MSFTNGP05.phx.gbl...
> C <test@test.com> wrote:
> > "Lanwench [MVP - Exchange]"
> > <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in
> > message news:%23R5U%23Mf4JHA.1416@TK2MSFTNGP04.phx.gbl...
> >> C <test@test.com> wrote:
> >>> "Lanwench [MVP - Exchange]"
> >>> <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> wrote in
> >>> message news:e2lgZnG4JHA.4272@TK2MSFTNGP06.phx.gbl...
> >>>> C <test@test.com> wrote:
> >>>>> Every user is able to delete items from their inbox or any other
> >>>>> folder and it goes to the deleted items folder. However, Some
> >>>>> users are not able to delete items from the deleted items folder.
> >>>>> When they click delete (only in the deleted items folder), it is
> >>>>> like they didn't click it. It doesn't hang, it doesn't give an
> >>>>> error, it just doesn't delete. When you rt click the deleted
> >>>>> items folder, the option to "Empty deleted items folder" is no
> >>>>> longer there. Users can delete by holding shift + delete and they
> >>>>> also can delete these items using OWA. They just can't delete
> >>>>> items using Outlook 2000. Some Outlook 2000 users have this
> >>>>> problem and others don't. Our initial system was Exchange 2000 on
> >>>>> Windows Server 2000. We
> >>>>> purchased new hardware, installed window 2003 Server and Exchange
> >>>>> 2003. We had both running at the same time and then moved
> >>>>> mailboxes from Ex2K to Ex2K3 using the Ex2K3 system management
> >>>>> console. This overall migration went very well.
> >>>>> Hoping that you can point me in the right direction to resolve
> >>>>> this issue...
> >>>>> Thanks,
> >>>>
>>>>>> C
> >>>
>>>>> You know you get a license for Outlook 2003 for each Exchange 2003
> >>>> CAL, right? You are using an ancient, unsupported and buggy version
> >>>> of Outlook. I suggest you immediately get everyone on Outlook 2003
> >>>> SP3 (unless you have Office 2007) and I'll bet you anything it
> >>>> starts to work more reliably.
> >>>
>>>>
>>>
>>>> Thanks Lanwench. I wasn't aware of that. I'll upgrade one of the
> >>> users that's having problems and see how that works out.
> >>
>>>> We do have a handful of users using Outlook 2003 already. I upgraded
> >>> those users to SP3 and now they get a pop up security warning asking
> >>> to allow access to the contact list.
> >
>>> Doesn't sound familiar. Make sure you run Microsoft Update to get all
> >> current Office (as well as Windows) patches. Enable cached mode too,
> >> while you're at it.
> >
>>>> Have you encountered this? I
> >>> haven't done much research on it yet. I'll look into it more over
> >>> the weekend and I'll post any updates.
> >
>>> Cool; do.
> >>
>>>> Thanks,
> >>
>>>> C
> >
>>
>>>

>

>> Ok. So this is a link detailing the security pop up issue and a
> > workaround.
> > http://sogeeky.blogspot.com/2007/04/how-to-disable-outlook-security-warning.html
>

>> Thanks,
>

>> C


> Ah, didn't know you meant *that*. What program is trying to access your
> address book, and why?
>


Any time I try to access it when creating a new message and adding a contact

from my address book into the "to:" field. Only started happening after I

upgraded Outlook 2003 to SP3.

C
 
L

Lanwench [MVP - Exchange]

C <test@test.com> wrote:

<snipped for length

> > Ah, didn't know you meant *that*. What program is trying to access
> > your address book, and why?
> >


> Any time I try to access it when creating a new message and adding a
> contact from my address book into the "to:" field. Only started
> happening after I upgraded Outlook 2003 to SP3.

> C


Outlook itself shouldn't be doing this; I would suspect a third party

application (or perhaps malware!). What services do you have running in the

mail profile? Should be Exchange only. I'd post in microsoft.public.outlook

(a new message, up to date with the latest info).
 

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