Hi Diane,
With regards to stopping updates. I could not find the line in the Registry, but did find this method:
From Outlook
File
Office Account
Office Updates
Change to Disable Updates
Is there any reason you did not mention this one, which is obviously easier?
Best regards
Chris
Hi Diane,
Sorted!
The answer was simple. It always is!!
I had installed the Business version of Office. I have a licence for the Small Business Version!
Deleted the incorrect one and used this link to install the correct one...
Hi Diane,
I can confirm that it has installed Office 2013 which is brilliant.
However, when it asks me to activate it tells me:
Your product isn't installed.
Go to your account to install it
Obviously if I install from there it will put 2016 on.
Any ideas?
Best regards
Chris
Drat!
Installed and went to activate.
Came up with the following warning:
The products we found in your account can't be used to activate Microsoft Office 365 Business.
Bit confused.
I wonder if it's because it now thinks I have 2016 installed and doesn't like it that I am showing 2013...
Thank you Diane,
I am currently downloading 2013 after un-installing 2016. Just hope it has kept all of my BCM data!
I did find some large folders that appeared to be my database and backed them up before starting!
Will let you know how I get on.
Why on earth didn't it advise me during the...
Oh dear!
I am now in trouble.
I have rolled back to a previous time and now Office doesn't work. It wants me to re install from my 365 account! But it will only try and install 2016 again!
Rather foolishly I didn't back up BCM before installing 2016.
Not sure how to get out of this one.
Chris
Thanks for the update Diane,
I am so angry with MS.
I transferred 15,000 customers to BCM and moved over from Maximizer CRM. I integrated BCM into our small business and works superbly.
Just updated to 365, 2016 without thinking and found it was not compatible.
Now we have confirmation that...
I think that what Paul is asking is how to 'merge' two databases.
My database of 15,000 customers is too large to 'experiment' with. Not sure if anyone else can confirm or carry out a test?
Regards
Chris
Nice and simple Wallisellener,
Just follow this article to remove your existing BCM and install the new version
http://support.microsoft.com/kb/3008363
Regards
Chris
Ah, the truth is out!
They have given the wrong version number on your link.
I downloaded and it is 4.00.12929.0
Installed and it does indeed fix the drop down menu items! Hooray!
Regards
Chris
Thanks for the heads up, but I am confused!
The update is dated the 7th November 2014.
I installed BCM several weeks ago and already have version 4.00.12006.00 that your link takes you to!
I have the problem with labels.
Has anyone installed from this link and if so does it solve the...
Hi Admin,
Using either method is the data also stored locally!
For example, if you moved away from your internet connection, would you still see all the contact information. Which would refresh as soon as you connected to the internet?
Regards
Chris
Thank you Diane,
In fact, due to other computer problems, I bought a new one. But will be coming back to this 1 year old that failed on me. Back to factory settings again methinks!
Regards
Chris
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